Internal Sales Support Officer

Company description:

We are at the heart of every place that matters. As a leading global provider in the access solutions market for schools, banks, airports, hospitals, hotels, and many more, we enable seamless movement within secure, safe, and sustainable places. Our work is IMPORTANT. YOU are important. We provide our people with the tools to shape their careers for growth. With around 16,000 employees worldwide, EVERY team member contributes to our mission and can make a positive difference. By working as one global team, we continue growing the business, growing together, and growing ourselves. Build your career with us!

Job description:

Position Overview

We're looking for two Internal Sales Support Officers to join our Access Control Solutions team. These roles are an important link between our customers, Sales team and internal operations, helping ensure enquiries, quotations and orders are handled accurately and on time. While the core responsibilities are similar, one position has a stronger administration and order management focus, while the other works more closely with Sales and national customer accounts.

What you will do

• Respond to customer enquiries and provide professional, timely support.
• Prepare accurate quotations and help customers identify the right product solutions.
• Coordinate customer orders, invoicing and delivery with Sales, technical, projects, warehouse and other internal teams.
• Maintain accurate customer and sales records, follow up quotes and support account, contract and sales activities.

What we require

• Experience in a sales support, internal sales, customer service or similar role.
• Strong customer service skills and a confident, professional phone manner.
• Strong attention to detail with the ability to manage competing priorities and deadlines.
• Good computer skills and confidence working across systems, customer portals and Microsoft Office.

What we prefer

• Experience preparing quotations, processing orders or supporting a sales team.
• Experience with SAP, Salesforce, ServiceMax or similar business systems.
• Experience in access solutions, technical products or a related industry would be advantageous.

What we offer

• Access to discounted Health Insurance
• ABC values awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.