ndis support coordinator

About the role

Optimum Care Group is seeking a dedicated NDIS Support Coordinator to join our team in Cranbourne, VIC. This is a full-time position that plays a vital role in connecting participants with the National Disability Insurance Scheme (NDIS) to the services and support they need. As an NDIS Support Coordinator, you will be the key liaison between participants, their families, and service providers, ensuring that individualised plans are effectively implemented and participants achieve their goals. This role is essential to our mission of delivering person-centred care and support that empowers individuals to live their best lives.

What you'll be doing

• Coordinating and arranging individualised support services for NDIS participants based on their approved plans and goals

• Building strong relationships with participants and their families to understand their needs, aspirations and preferences

• Liaising with service providers and community organisations to facilitate access to appropriate supports and services

• Monitoring participant progress and ensuring service delivery aligns with plan objectives

• Providing regular reporting and feedback to participants and their families about service coordination activities

• Identifying gaps in service provision and advocating for appropriate supports and resources

• Maintaining accurate and comprehensive records of participant details, service arrangements and outcomes

• Supporting participants to understand their NDIS plans and how to best utilise their funding

• Collaborating with multidisciplinary teams to ensure holistic and coordinated care

• Contributing to continuous improvement of support coordination practices and service quality

What we're looking for

• Knowledge of the National Disability Insurance Scheme (NDIS) and how it operates

• Demonstrated experience in support coordination, case management, or disability support services

• Strong interpersonal and communication skills with the ability to work effectively with diverse populations

• Excellent organisational and administrative abilities with attention to detail

• Proficiency in computer systems and data management, including familiarity with NDIS planning tools

• A person-centred approach to service delivery with genuine commitment to supporting people with disability

• Ability to work independently and as part of a collaborative team

• Current police check, working with children check and disability worker exclusion list clearance

• Current driver's licence and reliable transport (desirable)

• First Aid certification or willingness to obtain it (desirable)

What we offer

Optimum Care Group is committed to creating a supportive and inclusive workplace where our team members can thrive. We offer competitive remuneration packages, professional development opportunities including training and certifications, and a strong commitment to work-life balance. Our employees benefit from a flexible work environment, access to employee assistance programmes, and a collaborative culture that values innovation and person-centred practice. We invest in our staff through ongoing supervision, mentoring, and career progression pathways. We recognise the importance of wellbeing and provide support to help you succeed in your role.

About us

Optimum Care Group is a leading provider of disability and aged care support services, dedicated to delivering high-quality, person-centred care that empowers individuals to achieve their goals and participate fully in community life. Our mission is to support people with disability and older adults to live with dignity, independence and choice. We work collaboratively with participants, families, service providers and communities to create integrated support networks that make a real difference. With a strong commitment to quality, accountability and continuous improvement, Optimum Care Group is an employer of choice in the community and disability services sector, known for our professional approach, innovative practice and genuine passion for supporting vulnerable members of our community.

Ready to make a difference?

If you are passionate about supporting people with disability and possess the skills and qualifications outlined above, we encourage you to apply now. Please submit your CV and a cover letter explaining your interest in this role and your relevant experience. For further information about this position, please contact our recruitment team.