Education Manager

Key Duties and Responsibilities

• Lead, manage and coordinate the organisation’s educational programs, student support functions and associated administrative operations.
• Develop, implement and review educational policies, procedures, operational frameworks and service standards to support effective and consistent program delivery.
• Plan, develop and coordinate educational programs and services in consultation with education advisers, education providers and relevant stakeholders.
• Provide leadership, professional guidance and ongoing support to education advisers and support staff, including staff development, performance improvement and operational expectations.
• Evaluate educational programs and services, monitor outcomes and implement continuous improvement initiatives to maintain quality and effectiveness.
• Lead and support the integration of technology-enabled learning, including digital learning platforms and AI-enabled educational tools such as SU Academy, to enhance program delivery, learner engagement and accessibility.
• Research and assess current and future educational and learning needs of students arising from the implementation of educational programs and curriculum related activities and provide recommendations to improve educational outcomes.
• Monitor emerging education system, regulatory developments and trends within Australian and international education systems and recommend appropriate improvements to programs and service delivery.
• Identify the educational and professional development needs of staff and students and coordinate appropriate training, resources and support.
• Develop and deliver training and professional development programs for education advisers, instructors and relevant staff to enhance their educational knowledge, skills and service delivery.
• Contribute to educational and operational planning, resource allocation and the development of new programs and service initiatives aligned with organisational objectives.
• Develop and maintain effective professional relationships with universities, colleges, education providers and other relevant stakeholders to support program development and service improvement.
• Establish and monitor appropriate quality standards, administrative systems, program records and performance measures, and provide reports and recommendations to senior management on program performance, service quality and opportunities for improvement.
• Liaise with students, education providers and other relevant stakeholders regarding educational programs, student needs, educational policies, procedures and service requirements.

Work Location: In person