Service Desk Analyst

• Be the Tech Hero Supporting Our Frontline Teams!
• Full-time Fix Term 6 Months
• Parramatta CBD

About the role:

Uniting is seeking a Service Desk Analyst to join our expanding IT Service Desk team in Parramatta CBD. This Full-time position Fixed term 6 months role will provide first-line IT support to all Uniting staff, ensuring efficient and reliable technology services and assistance to our frontline teams.

Responsibilities:

• Providing remote Tier 1 support through phone, email or ticketing system (ServiceNow)
• Analyse, troubleshoot, resolve, liaise and prioritise incidents, problems and requests.
• Communicating to users the progress of their requests/incidents from receipt to closure.
• Accurate logging of service requests in a timely and efficient manner.
• Work with a variety of support groups to resolve incidents.

Skills and experience:

• Previously worked in a Customer Service, Service Desk, or IT Support role.
• Knowledge or understanding of Information Technology hardware and software theory and practical.
• High level of customer service skills and commitment to addressing customer enquiries.
• Substantial analytical and problem-solving skills with attention to detail
• Previous experience with Ticketing systems and remote support software.

Even better:

• Experience with high volumes, data entry and tight deadlines in a medium to large-scale IT environment
• Ability to accurately identify and classify symptoms and possible causes of problems to

ensure appropriate assignment to specialist areas.

• Ability to manage Service Desk calls and tickets to specified Service Level Agreement time frames.

How to apply:

Please send your CV and Cover letter via the job advertisement platform, as this ensures accurate tracking of your application.

For more information, please contact Dina Oraha at doraha@uniting.org using the subject line: Service Desk Analyst enquiry via EthicalJobs.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive, inclusive and collaborative work environment.
• Opportunities for professional growth.

About Uniting

Uniting NSW.ACT contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. We provide care and support for people through all ages and stages of life, with a focus on people experiencing disadvantage and vulnerability. Our purpose is to inspire people, enliven communities and confront injustice.

Uniting is a Child Safe Organisation committed to promoting the safety, wellbeing and inclusion of children and young people.

Empowered by diversity

At Uniting, inclusion isn’t just something we value – it’s how we work. Our culture and practice reflect the vibrant diversity of our colleagues, and the clients and communities we serve.