NewListed 2 days ago

Product Support Advisor - FIFO

Cummins

Mining - Engineering & Maintenance

Location: On-site, On-site
Type: Full-time

Description In this role, you will make an impact in the following ways: Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field‑service environment with minimal su…

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About the role

Description

In this role, you will make an impact in the following ways:

Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field‑service environment with minimal supervision.
Support Rio Tinto’s mining operations by ensuring maximum fleet availability, reliability, and operational safety.
Carry out scheduled and unscheduled preventative maintenance, following Cummins and OEM procedures.
Interpret complex engine system interactions—including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline—to accurately identify and resolve root causes.
Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventative maintenance improvements.
Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.

Responsibilities

To be successful in this role you will need the following:

Significant field service experience with expert‑level technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).
Proven experience working on large mining fleets, including:
- Komatsu 830E haul trucks
- Komatsu WA1200 loaders
- Komatsu PC550 excavators
- Hitachi EX5600‑7 excavators
Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.
Strong problem‑solving and decision‑making skills when working with high‑complexity systems and remote field conditions.
Excellent communication skills with a strong customer‑service focus.
Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprentice‑trained Engine Technician preferred.
Valid driver’s license and ability to meet site access, medical, and compliance requirements.
Safety‑first mindset with a strong commitment to following processes, assessing risk, and contributing to a zero‑incident workplace.

Qualifications

Rio Tinto Hope Downs 4

8/6 Roster Day shift Only

HHP Experience Required

Field Service Experience essential

Looking after fleet Komatsu 830Es, Komatsu WA1200, Komatsu PC550, Hitachi EX5600-7

10 days ago

Product Support Advisor - FIFO

Cummins Asia Pacific

In this role, you will make an impact in the following ways: Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field‑service environment with minimal supervision.Su…

On-site

Full-time

Listed 10 days ago

Mining - Engineering & Maintenance

Apply

New2 days ago

Product Support Advisor (PSA)

Cummins

Description This role will be suited to someone who is highly skilled and customer focused, ideally you would be a technician who enjoys a challenge and is capable of operating autonomously whilst delivering world cla…

On-site

Full-time

Listed 2 days ago

Customer Service - Call Centre

Apply

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Technician – Field Service

Cummins

Description Being part of Cummins means working alongside today’s most innovative thinkers to solve the world’s toughest problems. We are proud to offer learning and development opportunities designed to promote indiv…

On-site

Full-time

Listed 2 days ago

Technicians

Apply

New2 days ago

Technician – Field Service

Cummins

On-site

Full-time

Listed 2 days ago

Technicians

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New2 days ago

Technician - Field Service

Cummins

On-site

Full-time

Listed 2 days ago

Technicians

Apply

2 weeks ago

Senior Technical Service Support Specialist

Cummins Asia Pacific

Job Summary Provide technical support to mining customers and OEMs. In this role, you will make an impact in the following ways: Provide technical support and diagnostic assistance for complex warranty and non-warrant…

On-site

Full-time

Listed 2 weeks ago

Mining - Engineering & Maintenance

Apply

NewListed 2 days ago

Product Support Advisor - FIFO

Cummins

Mining - Engineering & Maintenance

Location: On-site, On-site
Type: Full-time

Your match

See how you fit

Scored against this job in seconds

Your account

Your profile and your match for this job appear right here.

About the role

Description

In this role, you will make an impact in the following ways:

Perform advanced diagnostics, repairs, overhauls, and rebuilds on Cummins High Horsepower engines in a field‑service environment with minimal supervision.
Support Rio Tinto’s mining operations by ensuring maximum fleet availability, reliability, and operational safety.
Carry out scheduled and unscheduled preventative maintenance, following Cummins and OEM procedures.
Interpret complex engine system interactions—including fuel systems, electronic controls, cooling, exhaust/aftertreatment, and driveline—to accurately identify and resolve root causes.
Provide onsite customer support, manage expectations, and communicate technical outcomes clearly and professionally.
Coach, mentor, and support junior technicians and apprentices, including reviewing repair plans, parts interpretation, and workflow accuracy.
Complete all service documentation, warranty claims, technical notes, and diagnostic reports within Cummins systems.
Identify potential sales or service opportunities, such as component upgrades, parts requirements, or preventative maintenance improvements.
Maintain company tooling, equipment, and service vehicle in safe, clean operating condition.
Comply with all Cummins and Rio Tinto Health, Safety & Environmental (HSE) requirements, participating actively in hazard reporting, Take 5s, and continuous safety improvement initiatives.
Escalate complex technical issues through defined Cummins technical escalation channels to ensure timely and accurate resolution.

Responsibilities

To be successful in this role you will need the following:

Significant field service experience with expert‑level technical capability in Cummins High Horsepower (HHP) engines (QSK19, QSK38, QSK50, QSK60).
Proven experience working on large mining fleets, including:
- Komatsu 830E haul trucks
- Komatsu WA1200 loaders
- Komatsu PC550 excavators
- Hitachi EX5600‑7 excavators
Ability to interpret and use Cummins INSITE, electronic diagnostic tools, technical publications, and troubleshooting workflows.
Strong problem‑solving and decision‑making skills when working with high‑complexity systems and remote field conditions.
Excellent communication skills with a strong customer‑service focus.
Vocational trade qualification (Cert III Heavy Diesel or equivalent); Apprentice‑trained Engine Technician preferred.
Valid driver’s license and ability to meet site access, medical, and compliance requirements.
Safety‑first mindset with a strong commitment to following processes, assessing risk, and contributing to a zero‑incident workplace.

Qualifications

Rio Tinto Hope Downs 4

8/6 Roster Day shift Only

HHP Experience Required

Field Service Experience essential

Looking after fleet Komatsu 830Es, Komatsu WA1200, Komatsu PC550, Hitachi EX5600-7

10 days ago