Role Description: Are you passionate about leading transformative technology strategies? We’re looking for a ServiceNow ITOM to join our team

Location: Perth, Australia
Salary: AUD 150,742– 171,215 Annual Gross
Please Note: - The above salary range is only indicative and maybe subject to suitable enhancements, based on internal company processes
Flexible working arrangements (hybrid, reviewed case-by-case basis). Feel free to connect with your recruiter to learn more about how this works in practice.

ServiceNow ITOM Lead -Role Overview
Lead the strategy, design, and implementation of ServiceNow ITOM solutions, ensuring robust Discovery, accurate CMDB, real‑time visibility, and automated operations across the enterprise IT landscape.
 

• Drive end‑to‑end delivery of ITOM modules: Discovery, CMDB, Service Mapping, Event Management, and Orchestration.
• Architect scalable ITOM solutions aligning with infra, cloud, and network strategies.
• Ensure CMDB health, dependency mapping, and service‑level visibility.
• Implement monitoring/event integrations (e.g., SolarWinds, Dynatrace, AppDynamics, Zabbix).
• Lead automation using Flow Designer, Orchestration, and IntegrationHub.
• Govern ITOM standards, MID Server strategy, and data quality frameworks.
• Mentor developers/analysts and work closely with infra/cloud/DevOps teams.

• 7+ years of ServiceNow experience with deep expertise in ITOM suite.
• Hands‑on with Discovery patterns, probes, sensors, identification rules, and reconciliation.
• Strong knowledge of CMDB data models (CSDM) and service dependency mapping.
• Experience integrating ITOM with monitoring and cloud platforms (AWS/Azure/GCP).
• Strong scripting (JavaScript), API integrations, and troubleshooting skills.
• Certifications: CSA mandatory; CIS‑Discovery, CIS‑Event Management, or ITOM Specialist preferred

• Experience authoring ITSM policies, SOPs, standards, operational models, runbooks, and training assets.
• Hands-on expertise as a ServiceNow power/expert user across ITSM and ITOM modules. (ServiceNow admin capability is a beneficial extra but not required.)
• Practical experience with CMDB governance, service mapping, CI lifecycle management, and data quality improvement.

• Should have worked in Large Projects
• Excellent customer interfacing skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and outstanding analytical and Problem-solving skills.

• Income Protection Insurance
• Paid Parental and Volunteer leaves
• Employee Assistance Program (EAP)
• Flexible working arrangements (hybrid, reviewed case-by-case basis)
• Health Insurance Discount and Well-being Program
• Access to Fitness and Gym Memberships
• Salary packaging and novated leasing