Customer Service Representative

• Full time opportunity
• Be part of an innovative agile organisation
• Fantastic team and company culture

• Rapidly growing global organisation

About the role:

We are currently seeking an experienced Customer Service Representative to join our Commercial Services team based in Mount Kuring-gai and reporting to the Customer Service Team Leader.

The primary responsibility is to manage the administration of home nutrition patients, ensuring they have sufficient stock on hand to prevent emergency situations. This includes coordinating time sensitive deliveries to ensure products are received within the required timeframe.

If you are a great communicator, love working as a team, have strong organisation skills, and thrive on excellent customer service, then this role is for you!

Specifically, you will be responsible for:

• Home Enteral Nutrition Patient Support
• Customer Service
• Administration
• Knowledge and Compliance

What we are looking for:

• Previous experience in customer service role, ideally from within the healthcare industry or a similar GMP controlled environment
• Exposure to SAP and Salesforce or a similar system would be advantageous
• Strong interpersonal skills and the ability to work autonomously
• Excellent organisation and time management skills with a strong attention to detail
• Strong problem-solving skills and initiative to ensure issues are identified and addressed appropriately
• Proficient in Microsoft Office Suite

And……Fresenius Kabi values our employees!

As a reward for your commitment and effort, we will provide you with a competitive base salary and an incentive program. In addition to this, we also provide:

• Flexible working environment and arrangements
• A culture focused around personal development and health and wellbeing
• Recharge leave days and Birthday Leave
• Various lifestyle and support programs for our employees, including EAP, study support and reward and recognition programs.

About Fresenius Kabi:

At Fresenius Kabi, we have a singular purpose – Advancing Patient Care. This corporate philosophy allows us to provide the highest-quality medicines and technologies to those in need.

Our product portfolio comprises of a comprehensive range of I.V. generic drugs, infusion therapies and clinical nutrition products, as well as the devices for administering these products. In Gastroenterology, we supply market leading products that play an essential role in preparing patients for colonoscopies. Within transfusion medicine and cell therapies, Fresenius Kabi offers products for the collection of blood components and extracorporeal therapies.

We are committed to equal employment opportunity for everyone, regardless of age, gender, ability, race, religion, sexual orientation, or ethnicity. This allows us to be a diverse and inclusive workplace, which promotes understanding and acceptance among our employees and the broader community.

We encourage applications from all, including those of Aboriginal or Torres Strait Islander descent.

For more information about Fresenius Kabi Australia, please visit our website www.fresenius-kabi.com.au

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