Reporting Specialist (ServiceNow)

We’re looking for a ServiceNow Reporting Specialist to join our team with location open across the East Coast Australia (including Sydney, Melbourne, Canberra or Brisbane).

In this hands-on role, you will work with ServiceNow Platform and Performance Analytics, building reports, dashboards, KPIs and analytics solutions that help stakeholders understand service performance and make better decisions. You’ll also contribute to project delivery and business-as-usual activities, including reporting enhancements, platform upgrades, testing, data quality improvements and continuous improvement initiatives across the ServiceNow platform.

About You
You’re a technical, detail-focused ServiceNow professional who enjoys turning data into clear, useful insights. You’re confident working to bring the practical experience needed to design, build and maintain reporting solutions that support meaningful decision-making. To be considered for this role, you will ideally bring:

• Current Active Government Clearance and Australian Citizenship.
• Hands-on experience working with ServiceNow Platform Analytics and Performance Analytics, with the ability to build and maintain reports, dashboards, KPIs, indicators, breakdowns, visualisations and data collection jobs.
• Certified Implementation Specialist – Platform Analytics (CIS-PA) certification, or a strong and demonstrated amount of hands-on experience in ServiceNow Platform Analytics / Performance Analytics.
• Strong technical ServiceNow capability, with experience translating reporting requirements into accurate, scalable and easy-to-use analytics solutions.
• Experience working with ServiceNow data, reporting structures and analytics objects in complex enterprise environments.
• Strong communication and interpersonal skills to effectively engage with stakeholders.

About Kinetic IT
Kinetic IT is a leading Australian IT services provider specialising in Intelligent Workplace, Cloud, Cyber Security, Digital Infrastructure and IT Service Management. We are unlocking the potential of technology to enrich lives of Australian communities.

For more than 25 years, we’ve partnered with some of Australia’s most important organisations, helping them deliver essential services relied upon by our communities including government, critical infrastructure, education, law enforcement, defence, emergency services, utilities, and transport.

Be You, Create the Future
We value individuality and foster an inclusive culture where you’re safe to be your best, real self. We tackle challenges together, celebrate success together, and make sure everyone feels valued, supported, and proud of the work they do.

As an equal opportunity employer, we welcome people of all abilities, backgrounds, cultures, and genders. We’re proud to be an Indigenous and Veteran-friendly employer.

The Kinetic IT Difference

• Growth-focused culture – Formal training, mentoring, vendor exam support, communities of practice and regular development reviews.
• Advance your career – Access new roles via our internal ‘Opportunity Marketplace’ careers hub.
• Flex your work – Hybrid options, flexible hours, mobility and part-time roles (customer needs permitting) and a variety of leave options (including paid parental leave and purchased leave) to suit your needs
• Celebrate together – Social events, cultural celebrations, end-of-year functions, DEI belonging events and more.
• Wellbeing matters – Health and wellness resources and events, free skin and health checks, free flu shots, tailored leave and support options, free and confidential EAP and access to Fitness Passport.

How To Apply
Work with us as we bring technology to life. Apply today or send your CV direct to careers@kineticit.com.au.

You can learn more about our culture and crew online at kineticit.com.au.