Executive Director

Lead Queensland's Health Contact Centre, delivering critical virtual and telephone health services | Drive strategy, innovation and service excellence across a large, complex service delivery environment | Influence health system outcomes through executive leadership and stakeholder engagement | Temporary opportunity in Brisbane

Lead one of Queensland Health's most significant virtual health services. As Executive Director, Health Contact Centre (HCC), you will provide strategic and operational leadership for a statewide service delivering 24-hour health advice, clinical assessment, public health support and virtual care initiatives to Queenslanders. Reporting to the Deputy Director-General, Clinical Excellence Queensland, you will drive service excellence, innovation and sustainable grown while leading a large and diverse workforce.

The HCC operates around the clock and delivers a broad range of services including 13 HEALTH, Quitline, child health services, immunisation programs, waitlist management, health alerts, outbreak response support and digital health services.

As Executive Director, you will:

• Lead the strategic direction, governance and performance of the HCC.
• Drive innovation in virtual care, telephony and digital health service delivery.
• Oversee service quality, operational performance, workforce capability and financial sustainability.
• Build and maintain strong partnerships across government, healthcare services, industry and community stakeholders.
• Represent the department at state and national forums and provide strategic advice to senior executives, the Director-General and Minister.
• Foster a high-performing, customer-focused culture that delivers exceptional outcomes for Queenslanders.

You are a proven executive leader with extensive experience leading large, complex service delivery organisations. You combine strategic vision with strong operational acumen and have a demonstrated ability to drive innovation, lead transformational change, build high-performing teams and influence outcomes across a broad stakeholder environment. Your exceptional communication and relationship management skills enable you to work effectively with government, healthcare leaders, clinicians and community partners.

This is a fixed term temporary full-time opportunity for up to six months. Where the successful candidate is an existing Queensland Public Sector employee, the appointment may be managed through a higher duties arrangement.

By joining the Department of Health you will work within a fast-paced, challenging and supportive environment where every employee plays a critical role in our ongoing success.  You will enjoy a variety of benefits, including:

• Competitive salary + generous superannuation and leave loading
• Flexible working arrangements
• Diverse work culture
• Career training and development

To reflect the diversity within the communities and people we support and serve, we seek to hire a workforce that is both representative and diverse. With a focus on inclusion, accessibility and flexibility, we are committed to supporting you in your career with us.

To apply for this exciting opportunity, please submit your resume and a cover letter (maximum 2 pages) outlining your skills and experience relevant for this role.