Workplace Coordinator

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this opportunity involves:

As a Facilities Support Coordinator at JLL, you'll be the professional face of the client organisation, ensuring seamless day-to-day operations across our managed facilities. This role is central to delivering exceptional Facilities Management and Business Support Services while maintaining safe, compliant, and welcoming workplaces. You'll coordinate everything from office relocations and visitor management to billing administration and contractor oversight, working closely with suppliers and internal teams to exceed key performance indicators. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this role exemplifies that commitment through proactive service delivery and continuous improvement. What sets JLL apart is our culture of collaboration, locally and across the globe—you'll embody this through daily interactions that demonstrate our 'I am JLL' core behaviours of being an Expert, Proactive, Innovative, Versatile, Team Player who values the Customer. Your focus on service excellence will directly contribute to positive client satisfaction outcomes while maintaining the highest standards of workplace safety and compliance.

An overview of the role:

Coordinate the end-to-end office move process for relocations and new employees, including physical moves, phone transfers, equipment setup, and maintaining accurate databases to track all movementsManage visitor access and security procedures by escorting visitors, issuing security passes, registering arrivals, providing area inductions, and maintaining lost and found repositoriesOversee billing and financial administration by verifying supplier invoices against delivered services, processing receipts, resolving discrepancies, and ensuring all invoicing meets fiscal regulationsConduct regular floor walks throughout tenancies to identify maintenance needs, coordinate quotes for repairs, and ensure premises remain in excellent condition at all timesMonitor and maintain inventory levels for stationery and supplies, balancing cost efficiency with availability while minimising redundant stockEnsure workplace compliance and safety by managing contractor permits, reporting security incidents, performing minor repairs and maintenance, and adhering to OH&S legislationAdminister security card access requests, locker assignments, and communal space management while ensuring these areas remain clean and well-maintainedLearn and utilise new workorder and compliance software systems to streamline operations and maintain accurate recordsIdentify opportunities to reduce costs and improve operational standards through continuous improvement initiatives

Sounds like you? This is what we are looking for:

Minimum one year of experience in administration or facilities support rolesStrong customer service orientation with a proactive and professional approach to problem-solvingExcellent interpersonal and communication skills with ability to present a friendly, professional corporate imageCompetency in Microsoft Office products including Word, Excel, and OutlookDemonstrated ability to prioritise workload and manage multiple projects efficiently in a fast-paced environmentSelf-motivated and confident with ability to work independently while contributing to team objectivesFlexibility and adaptability to respond to rapidly changing situations and requirementsProven honesty, trustworthiness, and discretion when handling sensitive informationExperience working in corporate facilities management or business support services environments (preferred)Understanding of workplace health and safety regulations and compliance requirements (preferred)Familiarity with workorder management and compliance software systems (preferred)

Benefits:

Great employee discounts off fitness, wellbeing & other renowned brands18 weeks paid maternity leave Private Health Insurance DiscountsActive Social ClubEmployee assistant programNovated Lease for EV carsPaid time off for volunteer workCareer Opportunities with Australia's #1 Commercial Real Estate firmPremium offices

What you can expect from us:

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Interested candidates, please apply following the link below quoting job reference number REQ528982