Circulation Clerk

Circulation Clerk
Permanent Part-Time – 38 hours per fortnight 
Work Across City of Armadale Libraries | Fixed Roster | Evening and Weekend Shifts
$69,221 – $75,853 pro rata (inclusive of 6 day loading) + 12% super

Help create the kind of library experience that keeps people coming back.

Our libraries are about much more than books. They are welcoming community spaces where people come to learn, connect, access technology and feel supported.

As a Circulation Clerk, you will often be the first person our customers meet - and an important part of what makes their experience a positive one.

The City of Armadale continues to invest in its libraries, including a new library opening soon. This is an opportunity to join a service that is growing and evolving alongside its community.

About the Role
Customer service is at the heart of this position. Working across two or three City libraries each fortnight, you will help customers access library services, resources and programs while keeping the circulation desk running smoothly.

You will:

• Welcome customers and help create an inclusive and friendly library environment
• Assist with borrowing, reservations, memberships and general enquiries
• Help customers use library technology and digital resources
• Promote library programs, services and activities
• Support day-to-day library operations and community engagement activities

This is a fixed-roster position that includes evening and weekend shifts. Applicants must be available to work the full roster across different library locations.

About You
Library experience would be welcomed, but it is not essential. We can teach you our systems and processes - the right attitude, genuine care for people and commitment to customer service matter most.

You will bring:

• Strong customer service skills and a genuine enjoyment of helping people
• A warm, respectful and inclusive approach
• Confidence communicating with people from a wide range of backgrounds
• The ability to remain calm and solutions-focused during challenging interactions
• Good computer, literacy and numeracy skills
• Strong attention to detail and an organised approach
• Flexibility and a willingness to support your team
• The ability to learn new systems and processes

You will also need a current C Class Driver’s Licence and a current National Police Certificate, or the ability to obtain one.

What It’s Like Working Here
We are a values led organisation guided by our belief that we:

• Care
• Are Better, Together 
• Learn & Grow
• Seize Today, Shape Tomorrow

Joining our team means embracing a culture where we look after ourselves, and each other. We actively listen and give and receive constructive feedback. We build and strengthen resilience, in ourselves, in our organisation, and in the community. We are mindful of our impacts and encouraged to make responsible and sustainable decisions. 

Perks and Benefits 

• Free membership to the Armadale Fitness and Aquatic Centre, including access to the gym, pools, sauna and group fitness classes
• An annual calendar of employee wellbeing events
• Employer superannuation matching up to a combined maximum of 15%
• Flexible leave provisions and additional days off
• Access to our Employee Assistance Program
• 17.5% annual leave loading

How to Apply: 
Ready to help create a welcoming library experience for our community?

Apply through the City of Armadale Careers page and attach your CV and a cover letter telling us about your customer service experience, why working in our libraries appeals to you, and how you would contribute to a welcoming and inclusive environment.
Need help with your application? Call 9394 5189 or email **@armadale.wa.gov.au.

Applications may be reviewed as they are received, and the advertisement may close earlier than expected.

Join Us in Making a Difference
The City of Armadale is committed to creating a diverse workforce. We encourage applicants from diverse backgrounds, including Indigenous people, people with disabilities, and those from different cultural backgrounds, to apply. We are also dedicated to upholding the highest standards of child safety. In alignment with the National Principles for Child Safe Organisations, we ensure our recruitment practices include thorough background checks, training, and ongoing education for all employees and volunteers who interact with children. Our goal is to foster a safe, inclusive, and supportive environment for all children and young people in our community.