Logistics Coordinator

About Us

Fresh Food Industries is a proudly Australian food manufacturer supplying many of Australia's leading retailers, distributors and food manufacturers with chocolate, confectionery and bakery ingredients. As part of the ASX-listed FFI Holdings Group, we pride ourselves on quality, innovation and exceptional customer service.

About the Role

We are seeking an organised and proactive Logistics Coordinator to join our Logistics Department on a permanent full-time basis.

This is primarily a logistics-focused role responsible for coordinating and managing the day-to-day logistics function across the business. You will work closely with Warehouse, Production, Planning and Sales to coordinate freight movements from dispatch through to delivery, manage transport providers and ensure customer delivery requirements are met accurately and efficiently.

Customer service forms an important support component of the position, particularly in relation to delivery updates, freight enquiries and issue resolution. The primary focus, however, is the effective coordination and administration of all logistics activities.

Key Responsibilities

• Coordinate and manage all daily freight bookings with transport providers across Australia.

• Monitor freight movements and deliveries, including ETAs, delays, missed deliveries and changes to schedules.

• Liaise closely with Warehouse, Production and Planning to coordinate dispatch priorities and ensure orders are ready for collection.

• Manage freight-related issues, delivery discrepancies, damages, delays and escalations through to resolution.

• Prepare, check and maintain dispatch documentation, consignment information, freight paperwork and transport requirements.

• Manage retailer and customer logistics portals, delivery bookings, appointment requirements and associated documentation.

• Coordinate urgent freight, special delivery requirements, interstate movements and ad-hoc transport requests.

• Maintain accurate freight, delivery, tracking and logistics records within internal systems.

• Provide customer service support for delivery enquiries, ETA updates and freight-related communication.

• Support the Sales team with logistics information and customer delivery follow-up where required.

• Manage day-to-day communication with transport providers, including service issues, delays, claims and delivery discrepancies.

• Coordinate pallet movements, pallet accounts, returns and other carrier/customer logistics requirements.

• Review freight charges and assist with freight invoice queries, cost control and identification of logistics efficiencies.

• Maintain logistics procedures and ensure freight, dispatch and delivery requirements are consistently followed.

About You

• Previous experience in logistics, transport, freight coordination or supply chain operations. Customer service experience is also highly regarded.

• Excellent communication and relationship-building skills.

• Strong organisational skills with the ability to manage competing priorities.

• High attention to detail and a proactive, solutions-focused approach.

• Intermediate Microsoft Office skills (Outlook, Excel and Word).

• Experience with ERP systems or customer portals is advantageous but not essential.

Why Join Fresh Food Industries?

• Permanent full-time position.

• Take ownership of a varied, hands-on logistics function supporting deliveries across Australia.

• Friendly and supportive team environment.

• Work with leading Australian food manufacturers and retailers.

• Career development and ongoing training.

• A varied role where no two days are the same.

How to Apply

If you're experienced in logistics coordination, enjoy managing freight and transport requirements and thrive in a fast-paced environment, we'd love to hear from you.

Please submit your resume together with a brief cover letter outlining why you'd be a great fit for Fresh Food Industries.