Client Services Manager

Job Title

Client Services Manager

Job Description Summary

Lead a client service team across two sites, delivering exceptional customer experience and operational excellence.

Job Description

Client Service Manager

Perth, WA | Full-Time

Lead a multi-site team delivering exceptional client outcomesHighly visible role with stakeholder engagement and leadershipJoin a global organisation with a collaborative culture

About The Role

We are seeking an experienced and people-focused Client Service Manager to lead service delivery operations across two prominent client locations.

This is a hands-on leadership role responsible for managing a team of Client Service and General Office professionals, ensuring both sites operate seamlessly while delivering exceptional customer experiences. You'll be the driving force behind service excellence, stakeholder engagement and operational performance, while creating a positive and collaborative team culture.

If you're passionate about people leadership, client relationships and continuous improvement, this is an outstanding opportunity to make a meaningful impact within a dynamic and fast-paced environment. This role is 5 days on-site in the office.

Key Responsibilities

Lead, coach and develop a team of six Client Service and General Office professionalsManage workforce planning including rostering, shift coverage and leave managementEnsure both sites maintain operational readiness and service excellenceDrive client satisfaction through proactive stakeholder engagementManage client issues, complaints and escalations through to resolutionBuild strong relationships with tenants, clients, contractors and service providersCoordinate regular tenant meetings and address operational feedbackSupport onboarding, training and ongoing capability development of team membersEnsure compliance with workplace safety, risk management and reporting requirementsOversee site access management, security permissions and visitor management processesMonitor service delivery KPIs and implement continuous improvement initiativesSupport financial processes including procurement coordination, invoicing and cost controlConduct site inspections, floor walks and operational reviewsPrepare reports, and analyze service performance data and provide recommendations

About You

3+ years demonstrated experience in client service, customer experience or workplace operationsProven leadership experience managing teams across two locations; happy to work 5 days on-site in the officeStrong stakeholder management and relationship-building skillsExperience managing escalations, customer complaints and sensitive issuesExcellent communication, negotiation and conflict resolution skillsHighly organized with strong planning and problem-solving skillsHigh level of proficiency across Microsoft Office and business systemsCustomer-focused mindset with a passion for service excellence.

About Cushman & Wakefield

Cushman & Wakefield is a global leader in commercial real estate services, with 50,000+ employees across 60 countries. In Australia, we partner with some of the world's leading organizations to deliver innovative property solutions across office, retail, industrial and logistics assets.

Our strength lies in our collaborative approach, deep market insight and ability to integrate services to deliver exceptional outcomes. We are driven by a client-first mindset and a commitment to excellence, empowering our people to think differently and create value at every stage of the property lifecycle.

What We Offer

Leadership role with responsibility for two sitesOpportunity to influence service delivery and client satisfaction outcomesSupportive and collaborative team cultureCareer progression Opportunities within a global organizationExposure to senior stakeholders and a broad range of customers

Diversity & Inclusion

At Cushman & Wakefield, we are committed to fostering a diverse, inclusive and respectful workplace. We welcome applications from people of all backgrounds and experiences and are dedicated to creating an environment where everyone can thrive.

Please note applicants must be eligible to work in Australia. Only shortlisted candidates will be contacted.

As an equal opportunity employer, Cushman & Wakefield encourages Aboriginal and Torres Strait Islander and female candidates to apply. Cushman & Wakefield promotes safety at all times.

INCO: “Cushman & Wakefield”