Helpdesk Support | Australian Fintech Company

ABOUT THE COMPANY

Quest Payment Systems Pty Ltd, based in Hawthorn, is an award-winning Australian Fintech company that produces a range of innovative "end-to-end" payment solutions, including payment terminal hardware, software, and transaction services, for major Australian retailers and financial institutions.

Find out more at: https://www.questpaymentsystems.com/

ABOUT THE ROLE

We are looking for Level 1 team members to join our Helpdesk Support team and work from our office in Hawthorn where you will provide technical support to our national client base.

You will be responsible for:

• Providing Level 1 technical support to clients via telephone and email

• Supporting and coordinating site installations

• Logging all call activities in the department's database system

• Escalating any issues for further troubleshooting until the problem is resolved

SKILLS AND EXPERIENCE

The ideal candidate will possess:

• Experience in a similar IT role

• Knowledge of payments, Fintech and technology industries

• Strong communication skills, both verbal and written

• Excellent problem-solving and time-management skills

• The ability to think on your feet and outside the box

• Strong technical background with an ability to understand complex technical systems and problems

• Reliable and resourceful

• Client-focused, quality-focused and process-orientated

• Self-motivated and a team player with an attitude of getting things done

• Proficiency with Microsoft Windows operating systems and Office 365

• Basic networking knowledge and hardware troubleshooting skills

• Experience with ticketing systems or helpdesk software

• Certificate III/IV in Information Technology or equivalent experience

• Relevant IT certifications (desirable but not essential)

• Ability to pass background checks and security clearances as required

BENEFITS

• Fantastic opportunity to start or take the next step in your IT career

• Work for an award-winning Fintech company

• Excellent salary package for the right candidate

• Innovative and collaborative team environment

Hours of work?

This position is located in our Hawthorn headquarters and requires on-site presence. Our operational hours run from 6 am to 10 pm every day, including public holidays. The role operates on a rotating schedule, planned three months in advance. Shifts generally fall within these time frames: 6 am to 3 pm, 8:30 am to 5:30 pm, 11 am to 8 pm, and 1 pm to 10 pm.

HOW TO APPLY

Come and join us!

Click APPLY and launch your career with Quest!

Just so you know - Candidates must have unrestricted Australian work rights - no visa sponsorship is available for this position.

Just so you know – only successful applicants will be contacted.

Just so you know - this role is an in-office role working from our headquarters in Hawthorn.

Just so you know - we are open 365 days a year from 6 am - 10 pm and this role works a rotating roster (provided three months in advance)

No Agencies.