Senior Service Delivery Analyst

 

The Senior Service Delivery Analyst provides advanced technical support and site ownership, ensuring stable and reliable ICT environments across assigned facilities.
This role is responsible for resolving complex incidents, supporting frontline staff, and maintaining strong relationships with stakeholders to ensure ICT services support safe and effective care delivery.

Your main duties will include:

• Support a collaborative and high-performing team environment
• Minimise disruption to clinical and operational services
• Handle complex and high-impact calls
• Contribute to service improvement initiatives
• Build strong relationships with site staff
• Provide guidance and support for others within Service Delivery
• Participate in on-call roster and provide support for critical incidents
• Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary’s
• values of healing, hospitality, stewardship, and respect.
• Will involve after hours support from time to time

 

For further information please contact Darren Grieves at darren.grieves@calvarycare.org.au

 

 

 

At Calvary, our staff matter. 

 

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

 

Your benefits: