Customer Support Specialist

Based in Bendigo, you'll play a key role in supporting customers throughout the lifecycle of their technology products and services. Acting as the primary point of contact for hardware-related enquiries, you'll coordinate repairs, warranty claims, provisioning, dispatch, inventory management, and technical support to deliver an exceptional customer experience. Working closely with Customer Care, Service Delivery, Sales and Billing, you'll help ensure seamless service delivery while driving operational excellence and continuous improvement.

Why You'll Love This Role:

• Customer Impact: Be the trusted point of contact for customers, helping resolve issues and deliver outstanding service.

• Variety: Work across customer support, provisioning, logistics, hardware, inventory, and technical troubleshooting.

• Career Growth: Join a growing technology business with opportunities to develop your technical and operational expertise.

• Continuous Improvement: Contribute ideas that improve customer experience, service delivery, and business efficiency.

• Supportive Team: Collaborate with a passionate team focused on delivering exceptional outcomes for customers.

• Benefits: Enjoy a comprehensive range of employee benefits, including incentives, employee discounts, health insurance, recognition platforms, and more!

What You'll Be Doing:

• Managing customer enquiries, warranty claims, repairs, replacements, and technical support requests.

• Taking ownership of customer issues from initial enquiry through to resolution.

• Coordinating provisioning and delivery of mobile, internet, hosted voice, connectivity, and business technology services.

• Preparing, configuring, and dispatching customer hardware.

• Managing inventory, stock control, and asset records.

• Coordinating procurement activities and supplier relationships.

• Troubleshooting technical issues and maintaining accurate ticket records.

• Supporting continuous improvement initiatives, process enhancements, and documentation development.

• Providing administrative support across ordering, payments, stock management, and related processes.

What You'll Bring:

• Experience in customer service, technical support, or service delivery environments.

• Knowledge of technology hardware, provisioning, warranty, or repair processes.

• Experience with inventory management, asset tracking, or stock control.

• Ability to troubleshoot and resolve technical issues effectively.

• Experience using CRM, ticketing, or inventory management systems (Halo experience advantageous).

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication skills.

• Intermediate Microsoft Office skills, particularly Outlook, Excel, and Teams.

• A proactive, customer-first mindset with a commitment to delivering exceptional service.

If you're looking for a role where you can make a real impact on customer outcomes while developing your technical and operational expertise, we'd love to hear from you.