Patient Access Team Leader - ISC

• Fulltime, ongoing opportunity for a Patient Access Team Leader to join our team!
• $83,944.93 per annum plus 12% super
• You will have access to Salary Packaging benefits, 5 weeks annual leave and an accrued day off per month.

About Oral Health Victoria: 

At Oral Health Victoria (OHV), we know our team is key to delivering better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You’ll thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work. Sounds like a place you want to be? 

About the role: 

We are seeking an experienced Patient Access Team Leader to join our committed and supportive team at the Royal Dental Hospital of Melbourne. The Patient Access Team Leader is responsible for leading and managing the Patient Access team and the departments administration operational performance within the RDHM portfolio. 

As a leader you will collaborate with Senior leadership and clinicians at RDHM to deliver high quality, service, and outstanding patient experience to ensure we continue to be a leading oral health teaching institution.

Key responsibilities include: 

Operational Support

• Lead and manage the patient administration team, including recruitment, rostering and leave management, onboarding, coaching, training, and performance management and development
• Manage incidents, patient complaints and/or unacceptable patient behaviours and escalate when required.

Patient Experience

• Oversee, monitor, and improve administration function performance to improve the patient experience access. 
• Oversee waitlist, recall and appointment book management to ensure effective management of patient experience and to support effective chair utlisation.
• Lead, initiate and contribute to continuous improvement activities that enable quality and service improvements.
• Manage coordination of patients as required and/or directed by Head of Unit and clinical stakeholders

Operational and Financial Performance

• Manage team budgets such as salaries and consumables in line with requirements.
• Manage financial reconciliation, refunds and coding adjustments for the Child Dental Benefit Scheme (CDBS) and ensure all revenue activities are in line with OHV guidelines, policies and procedures.
• Review and Evaluate audit reports and department KPIs including financial, clinical productivity, waitlist, and other relevant reporting to assess achievement of patient outcomes and student learning outcomes.

Stakeholder Management

• Act as a key point of contact for clinicians and other stakeholders, including regularly liaising with the clinical leadership team to support enabling improved patient experience.

About you: 

• 5 years’ experience of leading a team in clinical operational setting.
• Experience in Titanium is desirable.
• Experience in managing customer complaints and resolution
• Satisfactory Victorian Working with Children’s Check
• Satisfactory Police Check result
• Vaccination requirements as required by the Department of Health guidelines, including COVID 19 & flu vaccinations.

 Why work at OHV?

• It’s the people who make the difference at OHV! Join a friendly and collaborative team in a supportive and dynamic setting. 
• Salary Packaging: You can use up to $9,010 per year of your pre-tax income for a range of everyday items and expenses and up to a further $2,650 per year on Meal Entertainment. This means you could pay less tax and have more money to spend! 
• Mental wellbeing: Carlton boasts several green spaces, including the beautiful Carlton Gardens which provides a relaxing break from the office. Perfect for lunchtime strolls to recharge!
• Public Transport. Carlton is well-connected by public transport, including trams and buses, making commuting convenient. The proximity to the CBD also means you can easily access various transport options.
• Comprehensive support. We have a committed Employee Assistance Program (EAP) through TELUS Health and a vibrant wellbeing hub to promote healthy habits and preventive care.
• Proximity to the City Center. Located just north of Melbourne's Central Business District (CBD), Carlton offers easy access to the heart of Melbourne’s economic and cultural activities. This means you can enjoy the benefits of being close to the city without the constant hustle and bustle.
• Culinary Scene: Work at Carlton where it is renowned for its decadent food scene and charismatic culture. Whether you’re looking for a quick lunch or a more leisurely meal after work, there are plenty of options nearby.

Interested? Submit your resume and a cover letter outlining your knowledge, skills and experience as it relates to the role.

To submit your application, please click ‘I'm Interested’ and follow the prompts.

Any questions please email careers@dhsv.org.au We will be actively shortlisting during the advertising period, so please send through your application ASAP.

Please note: We reserve the right to withdraw this ad prior to the closing date once suitable candidates have been identified. 

Applications close: Friday 1st May

Please note: We reserve the right to withdraw this ad prior to the closing date once a suitable candidate has been identified. 

We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability. 

DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced. 

DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID-19.