Switchboard Operator

📞 Be the voice of Blacktown and Mount Druitt Hospitals
🏥 Make a difference in a fast-paced healthcare environment
⏰ Join a 24/7 team supporting critical hospital communications

Manage calls, paging and hospital communications while delivering exceptional service in a 24/7 healthcare environment.

Employment Type: Permanent Full Time
Position Classification: Telephonist Level 2
Remuneration: $70,881.97 - $73,766.40 per annum
Hours Per Week: 38
Location: Blacktown Hospital  

Where you'll be working
Join the Switchboard team at Blacktown Hospital, supporting communication services across Blacktown and Mount Druitt Hospitals. You’ll play an important role in keeping staff, patients and visitors connected while supporting hospital operations in both routine and emergency situations.

• Work within a dynamic, high-volume hospital environment where every call matters.

• Support communication across a diverse range of clinical, administrative and support services.

• Be part of a team that contributes to safe and effective hospital operations around the clock.

• Build your experience across switchboard, paging, emergency response and administrative functions.

• Work collaboratively with staff across the hospitals while providing professional and compassionate customer service.

What you'll be doing 
As a Switchboard Operator, you’ll be responsible for maintaining effective communication across the hospitals while responding confidently to routine enquiries, urgent situations and system requirements.

• Operate switchboard, paging, two-way radio and alarm systems, including responding to emergency codes.

• Deliver professional and customer-focused service when managing high volumes of calls and enquiries.

• Complete after-hours administrative functions including patient registration, admissions, transfers and discharges.

• Maintain paging databases, operator console information and staff/department details to ensure accurate communication.

• Monitor equipment, respond to system failures and follow established procedures to support uninterrupted hospital communications.

How to Apply 
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.   

1. Proven experience in a high paced administrative role undertaking complex and multistep tasks, including the ability to prioritise tasks.

2. Experience in a customer service role demonstrating superior interpersonal & communication skills with a demonstrated ability to communicate effectively with patients, hospital teams and the general public

3. Proven ability to follow processes with a high attention to detail to ensure that tasks are completed without error in a high-quality timely manner

4. Ability to multitask and remain calm in high pressure, time sensitive situations

5. Demonstrated ability to maintain confidentiality

6. Ability to work flexibly and efficiently in a team with minimal supervision, escalating concerns appropriately to the switchboard supervisor

7. Willingness to work at both Blacktown & Mt Druitt Hospital Sites as required

Requisition ID: REQ687047
Applications Close: 24 August 2026

 
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