NDIS Service Delivery Manager

About Us:

Access Lifecare is a significant community-based social enterprise with the core purpose of enhancing the lifestyle and independence of adults with all disabilities.

Access Lifecare provides services to people with disability, providing meaningful opportunities to enable participants to realise their hopes and dreams through services such as accommodation, social and recreational activities, group activities and medication supervision. Our programs are designed to empower and develop independence and social skills.

The Role:

We have a current vacancy of NDIS Service Delivery Manager. We are seeking an experienced and driven Service Delivery Manager to lead organisational growth, strengthen stakeholder partnerships and oversee NDIS service delivery across QLD.

You will lead your team to deliver quality client-focused NDIS services to people living with a disability, their families and carers. Applications are welcome from appropriately experienced individuals who can demonstrate the requisite people management skills, and a knowledge of NDIS services.

This is an immediate vacancy so submit your application today on Ethical Jobs. For more information email us at contact@accesslifecare.org.au using the subject line: NDIS Service Delivery Manager enquiry via EthicalJobs.

Key Responsibilities:

• Develop, implement and lead strategic business development initiatives to drive organisational growth across Brisbane, surrounding areas and ACT/NSW when necessary.
• Develop and maintain strong referral pipelines through Support Coordinators, Plan Managers, LACs, hospitals, and community organisations.
• Contribution to the continuous quality improvement of assigned Supported Independent Living (SIL) accommodations.
• Facilitation of the delivery of high-quality clinical services for eligible clients by ensuring referrals are appropriate, timely, and accompanied by documentation.
• Direct provision of high-quality clinical services including initial intake, assessment and referrals.
• Supervision and management of staff working across different facilities including SIL Houses.
• Experience in managing participants in a safe, supportive and caring environment.
• Work within legislated NDIS frameworks.
• Report to the NDIS commission as required.
• Engage with internal and external stakeholders, including NDIS participants, their family and/or guardian, to influence a high level of service for participants accessing our programs and services.
• Support clients who live in the community to develop their independence, health and wellbeing.
• Build positive relationships with participants and their families/guardians.
• Communicate services and programs to prospective clients and stakeholders.
• Contact potential NDIS participants/Support coordinators to establish rapport.
• Develop and maintain relationships with Support Coordinators, Public Trustee and Guardian, clients/participants and key stake holders, to ensure high quality communication and service is provided
• Train support staff and assist in skill development, including during orientation sessions and team meetings.
• Support participants to improve their independence by assisting with living skills, transport and social activities as well as other support as required.
• Develop a positive relationship with participants and providing assistance to achieve their individual goals, while exploring their practical and complex needs.
• Support participants in accessing mainstream support e.g., mental health, legal, financial, counselling services, community and recreational connections, etc.
• Monitor & report health and/or behavioural changes of participants, establishing and maintaining care plans and relevant documentation/progress notes.
• Effective communication skill with support staff, participants, their families/guardians and other healthcare professionals.
• Maintain privacy and dignity for participants.
• Comfortable working independently and within a team environment.

Essential Criteria:

• Qualifications in Disability, Health, Community Services, Nursing, Social Science, Mental Health or equivalent
• NDIS Screening Check (state based)
• Current driver's licence.
• Valid work rights in Australia.
• Current National Police Check (within 12 months validity), (or be prepared to obtain)
• Current First Aid & CPR certification (or be prepared to obtain)
• NDIS (National Disability Insurance Scheme) Worker Orientation Module Certificate.
• Advanced knowledge of the disability sector including NDIS.
• Advanced knowledge of restrictive practices and the reporting process including the QLD state authorisation process.
• Demonstrated capacity to manage crisis's & critical issues and deal with complex & challenging situations
• High level of organisational and time management skills.
• Ability to work effectively with a range of stakeholders including developing and maintaining relationships
• Ability to work effectively as part of a diverse team.
• Highly developed oral and written communication, interpersonal and compliant management skills with the ability to communicate effectively with people from diverse backgrounds.
• Strong computer and administration skills.
• Willingness to be on-call.

What We Offer:

• Competitive Salary.
• Work/Life balance.
• Training & personal development opportunities
• Access to our Employee Assistance Program (EAP)
• Access to company vehicle
• Full-time Position

If you are passionate about making a difference in the lives of people with disabilities and have the skills and experience required, we encourage you to apply.