Studio Manager Club Pilates

About the role

The Studio Manager will oversee all studio functions from sales to instructors. They will lead all sales efforts; drive membership growth and endeavor to prevent member attrition. The Studio Manager will hire, train and manage Sales Associates within their studio. The Studio Manager will exercise judgment and autonomy in managing day-to-day studio operations and directing the work of studio employees, consistent with the managerial nature of the role.

Key responsibilities

• Lead generation including Grass Roots Marketing and Networking

• Implement sales process to schedule prospects into Intro classes

• Membership sales

• Manage staff schedule

• Ensure that studio retail/products are stocked with accurate inventory counts

• Train and Supervise Sales Associates

• Hire/Manage instructors at the studio

• Proficiency in ClubReady, to include revenue reports, attendance reports, etc.

• Review instructor evaluations and assist in mentorship/disciplinary action as needed

• Independently make decisions related to high level customer service

About you

• 2+ years of retail/service sales or fitness sales experience

• Confident in generating personal sales and training Sales Associates in sales

• Ability to manage and drive 4 revenue streams: memberships, retail, private training, and teacher training

• Must be fluent in English and have excellent communication and strong interpersonal skills in person, on the telephone and via email

• Ability to excel in a fast changing, diverse environment

• Ability to recognize areas of improvement and make changes using good judgement

• An affinity and passion for fitness

• Solid writing and grammar skills

• Highly organized, proficient in data management, ability to prioritize and meet deadlines

• Professional, punctual, reliable and neat