Customer Service Officer

 As a Customer Service Officer working at our premier leisure facilities, including The Harold Holt Swim Centre and Prahran Aquatic Centre, you will be the first point of contact for our members and visitors. Your excellent communication skills, friendly attitude, and attention to detail will ensure that every guest enjoys a positive and welcoming experience.

You will provide accurate information about our facilities, programs, and memberships, both in person and over the phone, while maintaining a professional and efficient front-of-house presence.

What’s on Offer

• An inclusive, community-focused working environment
• Multiple casual positions
• Hourly rate of $45.34 + 12% superannuation

Key Responsibilities

• Deliver a consistently high level of customer service to internal and external stakeholders
• Provide up-to-date and accurate information regarding centre facilities, services, and programs
• Supervise public entry and manage transactions in accordance with council and centre procedures
• Always maintain a professional and approachable manner

What We’re Looking For

To be successful in this role, you will need :

• A current Employee Working with Children Check
• Valid CPR and First Aid (HLTAID009 & HLTAID011) certifications
• Excellent communication and interpersonal skills
• Proven ability to manage transactions accurately
• Previous experience in a busy, customer-facing environment
• Availability to work a flexible roster including early mornings, evenings, and weekends (shifts typically range from 4–5 hours)

Enquiries

For enquiries relating to the role, please contact Angie Czaja, Team Leader Customer Liaison on 8290 1678. 
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333. 

Submitting your application  In your cover letter, we invite you to demonstrate how your skills and experience align with the requirements outlined in the Position Description, and to share what draws you to the opportunity to work with the City of Stonnington 

The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds.

Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at “Why Stonnington”.

If you have any support or access requirements, or would like to speak to someone about employment please contact Council’s Talent Acquisition team on 8290 1333.

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