Client Engagement Lead

Client Engagement Lead

Part Time | Hybrid | Southeast Queensland  

At its heart, this role is about turning trusted relationships into long-term partnerships and opportunities into successful outcomes.

At SHEPHERD, we work alongside councils and government clients to deliver critical civil infrastructure and disaster recovery projects that directly impact communities. Our work ensures funding is used effectively, projects are compliant, and communities recover faster and stronger.

This Opportunity

As Client Engagement Lead, you’ll play a key role in strengthening SHEPHERD’s relationships with priority clients and turning trusted connections, market insights and our strong delivery reputation into meaningful opportunities and secured work.

You’ll be the consistent link between our clients and our technical teams; building genuine relationships across rural, regional and remote markets, identifying opportunities, maintaining a healthy pipeline and ensuring the right conversations happen at the right time.

This is a role for someone who will bring structure and momentum to our client engagement approach and providing the disciplined follow up.

Working alongside our delivery and leadership teams, you’ll help us stay close to our clients, understand their challenges and connect them with practical solutions that deliver real value.

What you’ll bring

Essential:

• Demonstrated relationship-development capability in long-cycle B2B, professional services, government, infrastructure, civil, regional markets, technology-enabled services or a related field
• Genuine comfort building relationships in rural, regional and remote environments
• Strong follow-through discipline: able to maintain contact cadence over 12-24 month cycles
• Strong discovery instincts: asks, listens.You’re genuinely curious and value understanding before pitching
• Ability to qualify opportunities and recommend walking away from poor-fit work
• Confidence working across organizational relationships executive, technical, operational and procurement stakeholders
• Ability to work with CRM, pipeline stages, next actions and forecast inputs
• Ability to coordinate internal experts without pretending to be the technical expert
• Willingness and capacity to travel regularly to priority regions
• Authentic, practical and values-aligned communication style
•   The following skills would be valuable so if you have experience in this space please highlight:  
• Local government or public-sector infrastructure experience
• Roads, asset management, DRFA or disaster recovery exposure
• Experience with Local Buy, VendorPanel, LGP, TenderLink or similar procurement pathways

More about you:  

• You value people, relationships and connection
• Persistent without being pushy
• Commercially hungry without being slick
• Curious and patient in discovery
• Comfortable with long cycles and delayed payoff
• Structured enough to maintain CRM, next actions and follow-up discipline
• Practical and useful in client conversations
• Comfortable travelling and spending time in regional communities
• Able to build trust with both executive decision-makers and technical stakeholders
• Willing to learn the domain rather than overstate expertise

Why SHEPHERD and Why this role is Different

High trust, high accountability – you’ll be given ownership, not micromanaged.

Real impact – your work directly supports infrastructure delivery and community recovery.

Opportunity – genuinely influence the future of a growing national organisation. 

Hybrid flexibility – mix of in person team collaboration, WFH and regular travel to priority regional clients, industry events and SHEPHERD operating locations.

Strong team – practical, supportive people who get things done.  

Our process and what you can expect from us:

• We will review all applications and shortlist successful candidates for the next stage.
• Shortlisted candidates will be asked to complete a one-way video submission, answering further questions about their experience and suitability for the role.
• We will then shortlist a smaller group to progress to face-to-face interviews. This will also be an opportunity for you to ask questions about the role and what it’s like to work at SHEPHERD.

We value transparency and will keep you informed of your progress throughout the process.

Apply now  If you’re interested in this role, click the ‘Apply’ button to submit your application.  When submitting your application, please ensure you provide the following:

• A cover letter that outlines your knowledge and experience.
• A detailed resume.

A Full Candidate Prospectus is available at www.shepherdservices.com.au  

Closing date: 31 August 2026