Client Services Officer

Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Client Services Officer. The successful candidate will be responsible for providing exceptional customer service to our clients and ensuring their satisfaction with our services. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment.

Our Vision: Sexual health and relationship wellbeing for all.

Your Key Responsibilities:

• Provide timely, efficient & friendly client assistance at reception, obtain necessary details from new clients- and handle documents respecting client privacy.
• Manage the flow of visitors to SHQ, and in conjunction with team members provide assistance and interventions, resolving problems wherever possible.
• Responsible for answering and transferring telephone calls appropriately, responsible for the timely and accurate taking and delivery of messages.
• Responsible for scheduling and confirming appointments accurately.
• Ensure payments, receipts and invoices are processed accurately and efficiently.
• Ensure Medicare billing processes are followed accurately.
• Ensure the preparation and balancing of daily banking is carried out/executed meticulously and accurately.
• Provide assistance with general administration and clerical duties which includes data entry, scanning and filing documents.
• Ensure clinic rooms and reception area are cleaned in accordance with infection control standards.
• Assist with stock ordering and receipt, check deliveries against invoices, storing of stock and disposing of boxes.
• Ensure all records created and received are saved and maintained accurately in SHQ approved systems and formats.
• Maintain a healthy and safe work environment as per code of practice.
• Comply with SHQ’s policies, procedures and code of ethics.

Your Skills, Knowledge, Abilities and Experience:

• High school diploma or equivalent
• 1-2 years of customer service experience
• Ability to be an effective team member and work collaboratively with others.
• Excellent customer service and communication skills in order to interact effectively, tactfully, confidently and courteously with the public and other employees.
• Demonstrated abilities in dealing with difficult people in a complex environment.
• Experience with Medicare Billing.
• Excellent telephone manner.
• Highly developed interpersonal and communication skills.
• High initiative and motivation.
• Ability to be flexible and adapt to changing priorities.
• Excellent planning and organisational skills with ability to multitask.
• Demonstrate attention to detail and strong commitment to quality.
• Awareness of own personal values, attitudes and beliefs and how they impact on communication with clients.
• Ability to deal with personal and sensitive subject matter and maintain confidentiality.
• Intermediate – Advanced user of Microsoft Office (Word, Outlook, Access and Excel)
• Previous experience in a medical reception or similar administrative position.
• Knowledge of medical services offered at SHQ.

Other Requirements:

• A National Police Clearance no older than 6 months from date of issue.
• Current certificate of immunisation and or evidence of immunity for (Hepatitis B, Influenza, Pertussis, Measles Mumps and Rubella, Varicella and COVID-19).
• NB: A criminal or other record does not automatically preclude an applicant from employment.

What we can offer you 

• Permanent part-time hours 
• A vibrant, supportive, and friendly working environment 
• 17.5% Annual Leave Loading 
• Generous Salary Packaging options 
• SHQ Internal Holidays at Christmas 
• Excellent learning and development opportunities