Senior Administration Officer - Health Services

About the Role 
Reporting to the Medical Practice Manager, the Senior Administration Officer provides senior administrative, operational and financial support across Swinburne Health Service. As the first point of contact for many patients and stakeholders, you will deliver professional reception, customer service and administrative support, ensuring a welcoming and positive experience while contributing to the efficient day-to-day operation of the service.

In this role, you will coordinate the delivery of high-quality reception, patient administration, customer service and finance functions, ensuring services are delivered efficiently, accurately and in line with relevant policies and procedures. You will play an important role in supporting the financial operations of the service, including billing, revenue collection, reconciliations, accounts processing, financial reporting and monitoring of financial transactions to ensure accuracy and compliance. You will also contribute to the review and improvement of financial processes, support the identification and resolution of discrepancies, and provide guidance and day-to-day support to administrative staff to promote consistent practices and high service standards. Working collaboratively with clinicians, management, administrative colleagues and University stakeholders, you will contribute to continuous improvement initiatives and help foster a professional, responsive and service-focused team culture.

About You  
To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated experience in medical reception, practice administration or healthcare administration
• Demonstrated ability to coordinate administrative operations, prioritise competing demands and exercise sound judgement in resolving operational issues
• Strong knowledge of appointment scheduling, patient records and healthcare administration processes
• Strong customer service skills, including managing complex enquiries

Qualifications

• Qualification in Medical Administration, Business Administration, Health Administration or a related field, or an equivalent combination of relevant education and experience
• CPR Certification (can be obtained if successful prior to starting)

Further information about this role can be found in the attached position description. 

About Swinburne University of Technology 
Swinburne’s strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

Our Ad Astra strategy is the cornerstone of Swinburne’s bold ambition to lead globally in technology-driven education and research. This strategy positions us to create transformative solutions, empower learners, and partner with industry to thrive in an ever-changing world.   

What We Offer You!
•    Work your way with flexible working arrangements, including hybrid options and generous parental leave to support a balanced lifestyle. 
•    Exclusive staff discounts, including discounted Medibank health insurance, 50% off Swinburne courses and other partner offers.
•    Swinburne offers 17% super and salary packaging options, including car leasing and extra super contributions.

Want to learn more? Head over to our benefits page!

To Apply 
Please submit your CV and cover letter addressing the Key Selection Criteria and your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Talent Acquisition team at ••••@swin.edu.au 

Applications Close: Wednesday 12 August 2026, 11pm  

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

Diversity, Equity and Inclusion
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.

Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

Swinburne is proud to be recognised as an AWEI Gold Employer, reflecting our commitment to creating an inclusive workplace where LGBTQIA+ employees, students and communities can thrive.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

We support applicants with disabilities, and reasonable adjustments can be requested at any stage of the recruitment process.

For reasonable adjustment requests - including accessible formats of the position description, application form, or other documents, please contact ••••@swin.edu.au or call +61 • •••• •550.  Please note: this phone number is for disability and reasonable adjustment enquiries only.  General enquiries about the role can also be emailed to ••••@swin.edu.au.

Victoria’s Commitment to Action: Improving international student employment outcomes.
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

As a Circle Back Initiative Employer, we commit to responding to every applicant.