Resident Admissions Coordinator

As a Resident Admissions Coordinator, you’ll play a key role in welcoming new residents into the Eldercare community. You’ll manage residential enquiries and applications with accuracy, efficiency and genuine care, ensuring every person feels supported from their very first interaction with us.

With your exceptional communication and relationship‑building skills, you’ll guide applicants and their families through a seamless admissions process, connect them with suitable vacancies and provide clear communication and compassionate support during what can be a significant life transition. You’ll work closely with both internal teams and external stakeholders to deliver a smooth, positive and professional experience for every resident entering aged care at Eldercare.

You’ll also bring the ability to balance empathy with firmness - offering reassurance and understanding while confidently setting boundaries, managing expectations and navigating sensitive conversations with clarity and respect.

• Strong experience in administration and customer service highly regarded
• A customer-focused mindset that strives to deliver exceptional service every time
• Excellent communication and interpersonal skills, with the ability to listen to and empathise with applicants
• Sound organisational and time management skills that enable you to manage competing demands
• Confidence discussing financial and contractual terms
• The successful candidate must have a valid driver’s licence, and willingness to obtain an annual flu vaccination and national police check

Why Choose Eldercare?

• Be part of a purpose-driven organisation that values respect, accountability and connection
• Salary packaging options to increase your take-home pay
• Ongoing training and development opportunities
• Join a team that feels more like family

Ready to Join Us?

To learn more about this exciting opportunity, please contact Kate Bradshaw, Recruitment Team Lead at ***email_hidden***

To view the Job and Person Specification for this role please click HERE .

Please note we will be reviewing applications as they are received, and will act quickly to secure the right person.

To work for Eldercare, you are required to hold an acceptable National Police Clearance and comply with relevant vaccination requirements as per Eldercare policy which includes vaccination for both seasonal influenza and COVID-19.

Eldercare is proud to be a Rainbow Tick accredited organisation. We are committed to supporting our lesbian, gay, bisexual, transgender and intersex (LGBTI) residents, employees and volunteers to ensure they feel included and safe. Regardless of their culture, religion, spirituality, age, gender, sexuality, disability, socio-economic background or personal experiences, our people are welcomed, included and respected.

Eldercare encourages respectful relationships and does not accept any form of gender-based violence in the workplace. Eldercare is committed to preventing violence against women and is proud to be a White Ribbon accredited workplace to support victims of abuse.

All employees can expect to receive fair and equal treatment and to be free from discrimination in all aspects of their life with Eldercare.