Enabling Lead – Digital Products and Design

The Opportunity 

This isn’t a typical Digital Product or Design role. There’s no mature backlog or predefined roadmap telling you what to build next. Instead, you’ll work alongside Chorus people, customers and community members to deeply understand needs, explore opportunities and shape digital experiences that bring the Chorus model to life.

This role blends product management, human-centred design and innovation practice. We’re looking for someone who can move from discovery and research, through to prototyping, testing and defining products for delivery. Someone who enjoys understanding how people, systems and relationships interact and translating those insights into practical digital solutions.

About Chorus

At Chorus, we believe every person and community deserves the chance to thrive. We provide aged care, disability, and mental health services across Western Australia-and we do it differently. Our decentralised, local team model puts people and place at the heart of how we work — small, empowered teams delivering care, support, and connection where it matters most.

We’re breaking down the barriers between service and community—and we’re looking for someone who shares our values to help shape the next generation of digital experiences that strengthen connection, relationships and locally led care.

Having recently embarked on a bold digital transformation through our New Enabling Digital Platform program — we are looking for a Digital Products Lead and Design Lead who can blend product thinking, human-centred design and innovation practice to help bring this vision to life.

This role will play a key role in bringing to life our digital ambition— shaping product direction, facilitating co-design and innovation processes, and helping deliver digital solutions grounded in the real experiences of the people who use them.

What You Will Be Doing

• Designing and running user research to understand customer, workforce and community needs, behaviours and opportunities
• Translating research and engagement insights into product concepts, service improvements and digital opportunities.
• Facilitating collaborative discovery and co-design with Chorus locals, enabling squads, customers and community members.
• Leading ideas through the innovation lifecycle — from concept, prototyping and testing through to implementation planning.
• Working across the full product lifecycle, including shaping product direction, defining feature sets and supporting rollout.
• Developing user stories, workflows, business requirements and product documentation to support delivery teams.
• Running digital implementation projects and supporting agile delivery practices and ceremonies.
• Leading the incubation and testing of new digital solutions through Communities of Practice.
• Helping strengthen Chorus’ overall product, design and innovation capability through tools, practices and coaching.
• Bridging community needs, operational realities and technology capability while keeping people and relationships at the centre.
• Supporting prioritisation, roadmap alignment and smart buy/build/partner decisions in a resource-constrained environment.

What You Bring

• Experience in product management, product design, service design, innovation or a similar role delivering digital products or services.
• Strong capability in user research, discovery and collaborative design, with the ability to translate insights into actionable product ideas.
• Experience moving ideas through prototyping, testing, iteration and implementation planning.
• The ability to define product feature sets, workflows and business requirements for successful delivery.
• Comfort working in ambiguity and complexity without needing tightly defined direction.
• Strong facilitation, collaboration and stakeholder engagement skills.
• Curiosity about people, systems and technology, and a mindset that asks “why?” before “how?”.
• A willingness to “muck in” within a flat, collaborative structure — contributing where needed across analysis, testing, implementation, facilitation, documentation or change support.
• Ideally, experience in community, aged care, disability or human services environments, though mindset and adaptability matter more.
• A commitment to meaningful impact, not just delivery.

What We Offer

• A genuinely different kind of organisation with space for leadership, creativity and ownership.
• Work that is deeply connected to meaning and community impact.
• The opportunity to help shape the future of digital and innovation at Chorus.
• Competitive salary with salary packaging benefits.
• Flexibility and autonomy within a collaborative, shared-accountability culture.

Application Instructions:

Please submit your application online, including a cover letter and resumé.

We’re reviewing applications on a rolling basis—apply early to be considered. 

Chorus is an equal opportunity employer. Applicants from all cultural and linguistic origins, as well as Aboriginal and Torres Strait Islander people, LGBTQIA+ persons, and those with disabilities, are encouraged to apply.