2026_Business Concierge Officer - Fixed Term

Business Concierge Officer

Key role outcomes:

• Demonstrate successful leadership through the application of the Shire's core values by promoting a work culture of sustainability, quality improvement, efficiency, and excellent customer service that corresponds to our Code of Conduct and Customer Service Charter.  
• A commitment to a safe work environment and WHS legislation, policy, and processes.
• Ensure compliance with the Local Government Act (WA) 1995 and any relevant legislation.
• Provide support for early years and art hub services, programs and events.
• Deliver general administrative support including data entry, filing, photocopying, records management, and mail distribution.
• Assist with incoming enquiries in person, over the phone, and by email using professional communication practices.
• Support the coordination of meetings, events, and staff activities, including room bookings, catering, and preparation of agendas or minutes.
• Rotate through a variety of Shire departments including customer service, tourism, community services, infrastructure, and corporate services.
• Work collaboratively with staff across the organisation and contribute to team-based projects.
• Develop a clear understanding of the structure, roles, and responsibilities of local government and the legislative framework in which it operates.

Work, Health & Safety Responsibilities

• To take reasonable care for their own safety and health and to avoid harming the safety and health of other people through any act or omission at Shire workplaces.  And as relevant:
• Proactively comply with all Shire WHS Policies, Procedures, and Guidelines, Practice, duties and other relevant conditions. As well as with the WA WHS Act 2020, WHS (General) Regulations 2022, all other relevant Regulations, Codes of Practice and Australian Standards
• As far as reasonably possible comply with instructions given by their employer or an authorised person in the interests of safety and health and in accordance with the WHS Act.
• Must report to their manager, supervisor, WHS Representative, PC&S and/or other relevant contact person work related injuries, near misses and any hazards at the workplace that they cannot correct themselves.
• Must use, store and maintain personal protective equipment as properly instructed, and not damage or misuse any equipment or facilities provided in the interests of safety and health.
• Participate in and where possible provide leadership for a continuous improvement culture of safety where best practice initiatives are entrenched in daily business activities.

Skills and Experience Required:

• Highly developed ability to uphold a values-based approach in the workplace. 
• Sound communication and interpersonal skills, with a commitment to excellent customer service.
• Enthusiasm to learn new skills and apply them in a professional environment.
• Basic computer literacy and willingness to learn Shire systems.
• Professional presentation, reliability, and a positive team attitude.
• Ability to commit to completing a Certificate III in Local Government.

Desirable Criteria:

• Previous experience working in administration, retail or customer service roles.

Pre-employment screening required for this role: 

• National Police Clearance - Less than 6 months old
• Pre-employment Medical Screening
• Alcohol and Other Drug screening

It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned above may be altered in accordance with the changing requirements of the role. A copy of the position description can be obtained by following this link: REJD2 Business Concierge Officer Position Description

For further information about the role please telephone People and Culture Services on (08) 9941 0000 or email hr@carnarvon.wa.gov.au

To apply for the position, please submit your application by following the prompts below and clicking on "Submit Application". Please ensure you provide an up-to-date Resume and a Cover Letter that addresses the Essential and Desirable Criteria.