Claims Assessor

Who We Are

Join a dynamic and supportive team where you’ll play a key role in delivering exceptional service to our valued clients. As a growing global organisation, we offer real opportunities for career progression and development across Operations, IT, Sales, Legal, Finance, and Shared Services in Australia and New Zealand.

Your voice matters here, and we’re committed to continuously improving and ensuring this remains a workplace where you can thrive. If you’re looking to grow your career in a professional and empowering environment, we’d love to hear from you.

Job Summary
Are you a Property Lawyer, Conveyancer, or General Insurance Law professional looking for a career where your legal expertise to make a tangible difference?

This is a unique opportunity to combine your legal and property expertise with claims management, working alongside underwriters, external lawyers, surveyors, valuers, councils and other industry professionals to resolve complex property disputes.

Duties and Responsibilities:

Claims Management

• Ability to have considerable judgement in determining claims and legal interpretation
• Keeping abreast of new developments and changes to legislation
• Manage an end-to-end portfolio of title insurance and property-related claims.
• Determine claim liability and prepare clear, legally supported decisions.
• Obtain and assess expert evidence including surveyors, engineers, valuers, building consultants and external legal advisers.
• Accurate and efficient policy interpretation;

• Excellent communication with clients to ensure a seamless and exceptional customer experience.

Customer Experience

• Provide practical and commercially focused solutions for customers.
• Build trusted relationships with insureds, conveyancers, solicitors, lenders, brokers and external legal providers.
• Communicate complex legal concepts in plain English.
• Manage customer expectations while delivering exceptional service throughout the claims journey.

Compliance and Risk Management

•  Ensure claims are managed in accordance with:
• ASIC Claims Handling obligations
• AFSL requirements
• Internal claim philosophy
• Policy terms
• Regulatory obligations
• Apply procedural fairness and natural justice principles when making claim decisions.
• Maintain accurate claim records and legal documentation.
• Identify trends and emerging legal risks to improve policy wording and underwriting practices.

Teamwork/Stakeholders

• Collaborate with colleagues across the business to achieve team and organisational objectives.
• Actively participate in team meetings, sharing ideas and contributing to continuous improvement initiatives.
• Support knowledge-sharing and mentoring to strengthen team capability and foster a culture of continuous learning.
• Build and maintain positive working relationships with internal and external stakeholders through effective communication and collaboration.
• Participate in team-building activities, social events and company initiatives that promote collaboration, engagement and a positive workplace culture both within and outside the office environment.
• Support the broader Claims team by assisting with administrative and operational tasks as required.
• Undertake any other duties reasonably required to contribute to the efficient operation and ongoing success of the business.

Work Health and Safety:

• To have an understanding of the company’s Safety and Wellbeing policy
• Take reasonable care to protect your health and safety and the health and safety of others
• Report all safety hazards, incidents, near misses and injuries
• Maintain a clear and orderly work area

Essential Requirements:

• Qualification in one of the following:

-   Bachelor of Laws (LLB/JD)

-   Licensed Conveyancer

-   General Insurance Law

-   Equivalent legal or insurance qualification

• Experience in:

-  Property law

-  General insurance claims

• Strong understanding of:

-   Australian property law

-   Contract interpretation

-   General insurance principles

• Excellent written communication with the ability to draft clear, legally reasoned claim decisions.
• Strong analytical and problem-solving skills.
• High attention to detail.
• Ability to manage multiple competing priorities.
• Strong stakeholder management and negotiation skills.
• Ability to work as part of a team

Desirable Criteria:

• Previous experience in:

-  Property Insurance

-  General Insurance

-  Local Government Planning

• Experience interpreting legislation and case law.
• Knowledge of regulatory requirements including ASIC, APRA and AFCA.
• Tertiary background essential.
• Outcome focused – able to overcome obstacles and deliver designated outcomes.
• Ability to adapt to sudden changes in volume of work

Why Join Us?

You'll become part of a specialist organisation that protects property owners and lenders against legal risks associated with property ownership and transactions.

This role offers the opportunity to:

• Apply your legal expertise outside traditional legal practice.
• Work on unique and intellectually challenging property matters.
• Influence underwriting, policy development and claims strategy.
• Collaborate with experienced property, insurance and legal professionals.
• Develop specialist expertise in title insurance—a growing insurance sectors.

This position is ideal for a lawyer or conveyancer who enjoys legal analysis and problem solving but are looking to move into a commercial, customer-focused environment where they can make a real impact.

Values:

At First Title we aim to create a high-performance culture based on collaboration, transparency, and accountability.  This culture is supported by our values.  When performing your role, you need to ensure you are demonstrating our values:

Teamwork We operate as a team.  We are empowered, accountable and respectful of each other.

Integrity We do what is right.  We are open, honest and transparent.  We say what we mean, and we mean what we say.

Commitment We deliver on our promises and agreements on time, every time.

Service We passionately deliver the highest quality solutions to our internal and external partners through operational excellence and innovation.

What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

We’re committed to supporting your personal and professional growth through meaningful benefits, recognition programs, and a workplace culture that values wellbeing, connection, and development across Australia and New Zealand.

HERE’S WHAT SETS US APART:

• Employee Assistance Program (EAP)

• Employee Referral Program

• Flu Vaccination Program

• Fundraising Challenges

• Social Teams & Events

• Tenure Recognition Program

• Rewards and Recognition Program

• Training & Development

• Discounted First Title Insurances