Service Delivery Coordinator

🌟 We’re Hiring: Service Delivery Coordinator – Origin Support Services 🌟

Location: Cairns City

Employment Type: Full-Time

About Us

At Origin Support Services, we do things differently. Since 2020, we’ve been committed to providing genuine, practical, and compassionate support to NDIS participants and their families. We take pride in empowering people to live life on their terms—supporting each journey with integrity, respect, and purpose.

We match each participant with the right care worker to foster trust and connection, and we’re always striving to raise the bar in disability support. Our team is passionate, innovative, and driven by our values.

About the Role

We’re on the lookout for a passionate and organised Service Delivery Coordinator to join our growing team! Reporting to the QLD State Manager, you’ll play a key role in ensuring the smooth day-to-day coordination of services across your assigned location(s).

You’ll be supporting both our frontline workers and participants—mentoring Support Workers, coordinating services, ensuring NDIS compliance, and responding to the dynamic needs of the people we serve.

This is a diverse and rewarding role that blends operational excellence, participant engagement, and leadership development.

Key Responsibilities

• Provide hands-on support to our team of Support Workers across the region
• Coordinate the onboarding and ongoing support of NDIS participants
• Conduct check-ins and service reviews to ensure individualised care plans align with participant goals
• Mentor and guide staff to continuously improve quality of care
• Collaborate with stakeholders and ensure high-quality service delivery
• Assist with rostering, scheduling, and timesheet approvals using our internal CRM
• Respond to incidents and support the on-call process
• Promote safety and compliance across all services
• Actively contribute to continuous improvement and business development efforts

What You’ll Bring

✔ Strong communication and leadership skills

✔ A collaborative and solution-focused mindset

✔ A deep understanding of person-centred care and NDIS service delivery

✔ Great attention to detail and a knack for juggling priorities

✔ Ability to build strong, respectful relationships with both staff and participants

✔ Experience coordinating teams or services within the disability or community sector

Qualifications & Experience

Essential:

• NDIS Worker Screening/Yellow Card
• Blue Card (Working with Children)
• Current Queensland driver’s licence + reliable transport
• Minimum 2 years’ experience in a similar role

Desirable:

• Cert III or IV in Individual Support (or related field)
• First Aid & CPR qualifications
• Familiarity with PRODA and NDIS CRM systems
• Mental Health First Aid or similar qualifications
• Experience working with Aboriginal and Torres Strait Islander communities

Why Join Us?

✨ Make a real difference in people’s lives

✨ Work in a values-driven organisation

✨ Supportive team culture with opportunities to grow

✨ Flexibility in location and meaningful work every day

How to Apply

If you’re ready to lead with heart and make a meaningful impact, we want to hear from you! Please apply through seek today!