Member Service

Club Lime | Waurn Ponds, Casual Position We're looking for an energetic, customer-focused Member Services Team Member to join our team! If you're passionate about creating outstanding experiences, enjoy building relationships, and take pride in maintaining a clean, safe, and welcoming club environment, we'd love to hear from you. Key ResponsibilitiesDeliver exceptional customer service by welcoming members and visitors and creating a positive club experience.Conduct club tours, sign up new members, follow up enquiries, and promote Personal Training and other club events.Build strong relationships with members and professionally resolve enquiries and concerns.Manage phone and email enquiries, complete general administration, maintain accurate records, and assist with retail sales.Maintain a clean, safe, and well-presented club by completing cleaning tasks, and reporting maintenance or safety issues. About youYou'll be someone who:Loves providing outstanding customer service.Has excellent communication and people skills.Is confident speaking with new people and enjoys sales.Takes initiative and works well independently.Enjoys working as part of a supportive team.Has a genuine passion for health and fitness.Is willing to role up your sleeves and help keep the gym clean What you'll bring EssentialCurrent First Aid and CPR certificate (or willingness to obtain).Over the age of 18 Highly regardedExperience in a gym, health, retail or hospitality environment.Experience in customer service and sales.Passion for the fitness industry. Why join Viva Leisure?At Viva Leisure, we're passionate about making health and fitness accessible to everyone. With more than 300 locations across Australia and internationally, you'll be joining one of Australia's leading fitness companies and a team that genuinely values its people.We offer:
Complimentary gym membership.Ongoing training and career development opportunities.Paid parental leave.Flexible working options.A fun, supportive and inclusive team culture. Ready to join the team?If you're passionate about fitness and enjoy helping people, we'd love to hear from you.