Business Technology Adviser

Business Technology Adviser (BTA)

About Telstra Business Technology Centres

Telstra Business Technology Centre (TBTC) provides Communications and ICT solutions to small and medium Telstra business customers. The TBTC network is part of a fully branded Telstra channel designed to provide professional services to support business customers to integrate tailored tech solutions. That means less time troubleshooting tech, and more time taking care of business.

Job Profile Summary

We’re seeking a Business Technology Adviser to lead business development and account management across Melbourne South, based out of Dandenong. In this B2B role, you'll work with a diverse portfolio of clients, offering tailored technology and communications solutions. You’ll also be actively involved in the local business community—attending networking events, business functions, and BNI groups—to strengthen your presence and uncover new opportunities.

You provide advanced solutions and best practice guidance, make decisions based on your commercial acumen and understanding of the market. You also coordinate with other departments to actively listen to customer concerns and support sales and marketing teams to turn our business goals into a reality.

You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

Responsibilities:

• Meet individual and team sales and performance KPIs.

• As a Business Technology Adviser, you will use your excellent customer service skills and technical acumen to deliver against the following responsibilities

• Strong relationship-building and networking skills

• Review and updated client correspondence files and scheduling database

• Contact new and existing customers to discuss how their needs could be met through specific products and services

• Manage a wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently

• Excellent communication, presentation, and negotiation abilities

• Self-driven and confident working independently across a regional territory

• Gather relevant sources of information and insights from internal and external stakeholders to provide advice and consultation regarding development of customer solutions.

• Make a strong contribution to the development of compelling proposals, relating to the value proposition for customer offers, while maintaining the protection of Telstra’s commercial interests and ensuring business plans continue to meet company goals.

• Proactively engage with cross-functional teams to participate in or advise on commercial / solution requirements, assist in new solution introduction, development, management and release activities.

• Provide expert guidance on the effective use of technology and solutions in order to achieve business outcomes in alignment with business requirements.

• Support the broader TBTC account management team with technical support and knowledge

 About You:

• A strong desire to learn and build a career

• Driven, Outgoing and competitive

• Excellent interpersonal, written and verbal communication and customer-facing skills

• The flexibility and willingness to learn

• 'Can do, will do' attitude with high levels of motivation and integrity

• Ability to work as part of a team and autonomously 

Please email *******@tbtcmelbsouth.com.au to apply, including a copy of your current resume.

A Cover Letter telling us why you're perfect for this role would also be helpful. Please note: Only shortlisted candidates may be contacted.