Security officer for health services

About the role

To perform guarding duties in accordance with StateGuard Standing Orders, site-specific instructions, contractual requirements and quality procedures. You will help provide a safe, secure and welcoming environment for patients, visitors, staff and contractors across hospital sites located within Melbourne's inner CBD.

Key responsibilities

• Deliver a high standard of security and customer service to patients, staff, visitors and contractors

• Conduct static guarding, foot patrols and other security duties as directed

• Maintain a professional, respectful and courteous approach at all times

• Support the achievement of site KPIs through reliable, responsive and high-quality service

• Ensure client security requirements and expectations are consistently met or exceeded

• Follow all site procedures, contractual obligations, policies and quality processes

• Work collaboratively with nursing staff, hospital management and StateGuard leadership

• Demonstrate a strong work ethic, initiative and positive team attitude

About you

• Certificate II in Security Operations qualification

• Current First Aid certification

• Current Victorian driver licence

• Current Working with Children Check

• Willingness to meet vaccination and health-clearance requirements applicable to healthcare environments

• Minimum two years' experience in a comparable security role, specifically within a hospital or medical facility

• Demonstrated security guarding and crowd-management experience

• Current knowledge of Victorian legislation relevant to security officers

• Strong communication and customer-service skills

• Basic computer skills

• Physical fitness to conduct regular foot patrols

• Ability to remain calm, professional and respectful in challenging situations