Retail Store Assistant - Bondi

VRG GRL creates looks you won’t see on every second person... because you’re not every second person. Born from the minds of two sisters with distinct styles, our pieces balance bold expression with intentional design. Defined by thoughtful silhouettes designed to fit with ease, hand-painted prints and fabrics, and confident use of colour. Everything we make is exclusive to us, dreamed up in-house and obsessively refined by our design team. Trend chasing sounds tiring. We prefer to create. 

THE ROLE

We are opening up expressions of interest for Retail Store Assistants to join our Bondi team. As a Retail Store Assistant at VRG GRL, you will be the face of our brand, helping customers find their perfect look while providing exceptional service. You will play a key role in creating a positive shopping experience and ensuring our store and the service provided reflects our brand image.

KEY RESPONSIBILITIES
Customer Service:

• Greet customers warmly and provide personalised assistance to meet their needs, ensuring a memorable shopping experience.

• Ensure excellent customer service standards are maintained at all times.

• Stay up-to-date with VRG GRL collections, instore and online promotions to provide informed style advice and accurate information to customers.

• Answer all phone calls and customer inquiries making sure issues are resolved promptly and excellent customer service standards are maintained

Visual Merchandising and Store Presentation

• Assist in maintaining the visual presentation of the store, including organising merchandise, restocking items, and ensuring displays are attractive and on-brand.

• Ensure the store is clean, organised, and safe for customers and staff at all times.

Operational Excellence

• Assist with inventory counts, pricing stock, stock replenishment, and maintaining an organised stockroom and store.

• Assist in setting up and executing store promotions and displays to drive sales and enhance the shopping experience.

• Assist in ensuring the store layout and product displays are visually appealing and meet brand standards.

Sales

• Drive sales by actively engaging with customers, promoting products, and closing sales efficiently.

• Efficiently process transactions, handle cash and card payments, and maintain accurate sales records.

• Process Refunds / Store Credits / Exchanges accurately following brand policies and terms of sale

Team Collaboration

• Work closely with team members to achieve store goals, participate in team meetings, and contribute to a positive work environment.

ABOUT YOU

• Previous fashion retail experience is required, as well as a keen eye for style.

• Strong communication, problem solving and interpersonal skills.

• Excellent customer service skills with a friendly and approachable demeanour.

• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

• Basic maths skills for cash handling and inventory management.

• Availability to work flexible hours, including weekends and holidays.

ABOUT US

• We are a Certified B Corporation.

• A growing global fashion retailer started in Brisbane, Australia.

• A female founded business, with over 80% female leadership.

• We have donated a percentage of our profits to charity annually, since inception.

• Ethical manufacturing and considered fabric choices are at the heart of our production.

• A passionate and experienced team with a focus on innovation, creativity and quality.

• We value individual development and success, and provide our team with opportunities to grow with us.

VRG GRL is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive environment that embraces diversity and empowers everyone to contribute their unique perspectives and experiences. We believe that a diverse team fuels innovation, creativity, and growth, and we welcome applicants. Together, we can drive a culture where everyone has the opportunity to thrive and make a meaningful impact.