Support Coordinator

The PML Support Coordination Team is growing, and we're looking for another passionate team member to join us!

Key Relationships

• Reports to the Team Leader.

• Works collaboratively with internal teams across the organisation.

• Develops and maintains professional relationships with participants, families, carers, Support Coordinators, Local Area Coordinators (LACs), the NDIA and external service providers.

• Builds positive partnerships with disability networks, schools, community organisations and other key stakeholders.

• Provides guidance to support to workers delivering services to participants.

Key Responsibilities

As a member of the team, you will:

• Understands needs and co-ordinates support for NDIS participants. This includes supporting participants through the pre-planning and intake phases of their NDIS journey, providing information, assistance, and coordination to support them to achieve their goals and exercise choice and control.

• Demonstrated experience working with complex participants and multiple stakeholders

• Manage participant intake, including monitoring the return of NDIS Plans and coordinating the onboarding process within your allocated region.

• Engage with participants to identify their support needs and negotiate suitable service delivery options.

• Prepare accurate and detailed service quotations, ensuring services align with participant goals, funding and organisational requirements.

• Analyse participant funding utilisation, identify potential risks, provide recommendations and support teams to maximise plan outcomes.

• Monitor participant budgets and advise on corrective actions where required to ensure effective use of NDIS funding.

• Assist participants to understand, navigate and implement their NDIS Plans.

• Support participants to prepare for NDIS Planning or Plan Reassessment meetings when requested.

• Attend NDIS Planning or Plan Reassessment meetings with participants where appropriate.

• Work collaboratively with Support Coordinators, internal teams and external stakeholders to achieve positive participant outcomes.

• Maintain accurate participant records, tracking registers, case notes and documentation in accordance with organisational and NDIS requirements.

• Identify, investigate and assist in resolving billing discrepancies and system interface issues.

• Deliver education sessions and training to internal teams regarding NDIS processes, funding utilisation and service delivery.

• Facilitate community information sessions, workshops and networking opportunities as required.

• Develop and maintain strong professional relationships with disability organisations, Local Area Coordinators (LACs), the NDIA and other key stakeholders to enhance participant outcomes and support organisational growth.

• Promote person-centred practice by ensuring participants are actively involved in decisions regarding their supports and services.

• Contribute to continuous improvement initiatives and identify opportunities to improve service delivery, systems and processes.

• Undertake any other duties consistent with the role as reasonably directed by your Manager.

• Monitoring funding utilisation and advising corrective actions

Key Performance Indicators (KPIs)

Success in this role will be measured by:

• Compliance with organisational policies, procedures and NDIS Practice Standards.

• Timely implementation and effective management of participant plans.

• Achievement of participant goals and positive participant outcomes.

• Accurate, timely and compliant case notes, documentation and reporting.

• High levels of participant satisfaction and engagement.

• Effective coordination of supports and appropriate utilisation of participant funding.

• Accurate preparation of service quotations and participant onboarding documentation.

• Monitoring funding utilisation and proactively recommending corrective actions where required.

• Achievement of individual billable hour targets.

• Strong collaboration with internal teams and external stakeholders.

• Maintenance of positive professional relationships that support participant outcomes and organisational objectives.

• Meet required daily billable hours

Email your application to: *****@projectmakelemonade.com.au