Customer Service Liaison

Why Join RMH?

• Multiple opportunities available - part time and full time considered
• Join our growing Aged Care Assessment team
• Additional leave, salary packaging and close to public transport

About the role

Join our growing Aged Care Assessment (ACA) team at The Royal Melbourne Hospital (RMH), Royal Park campus. With multiple Customer Service Liaison positions available, we're offering both full-time and part-time opportunities.

We're looking for experienced customer service professionals who enjoy making a difference for people and bring a genuine commitment to the Melbourne Way - putting people first, leading with kindness and achieving excellence together.

If you're organised, approachable and confident supporting people through their healthcare journey, we'd love to hear from you!

Key Accountabilities

• Provide administration support to the ACA assessment teams to ensure timely completion of Triage, Assessment, Care planning, Delegation, Training and Quality activities
• Provide customer focussed services to individuals seeking aged care assessment including managing telephone enquiries, scheduling appointments, transfer and handover to other staff or agencies where appropriate
• Prepare letters, information packs and surveys for clients
• Data entry of information received from clients and staff
• Ensure all required resources are available to assessors when they need them including interpreter and car bookings

About You

• Commitment to the Melbourne Way, putting people first, leading with kindness and achieving excellence together.
• Customer-focused with strong communication skills and the ability to build rapport with respect and empathy.
• Positive, proactive and accountable, with a commitment to continuous improvement.
• Strong teamwork, organisation, time management and service planning skills.
• High level computer literacy, including Outlook, Word and Excel.
• Diploma or Certificate in Administration, or similar, is desirable.

Benefits of Working at RMH

• Meaningful Work
  Make a real difference in the lives of patients, families and our community.
• Career Growth
  Access learning, development, and diverse career opportunities.
• Supportive Culture & Belonging
  Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
• Innovation
  Help shape the future of healthcare through research, technology and new models of care.
• World-Class Excellence
  Work alongside leading healthcare professionals at one of Australia's premier public hospitals, within the Parkville Precinct—one of the world's leading biomedical and research precincts.
• Enjoy great employee benefits
  Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
• Work in the Parkville Precinct
  Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.

Interested?

Click Apply to review the job description and to submit your application, please include a cover letter and resume.

Interviews may commence as applications are received. Early applications are encouraged as the role may close early.

All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

The RMH is committed to creating a culturally safe environment as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards.

As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.