Front Office Manager

Company Description Novotel Barossa Valley Resort is a contemporary hotel set among the vines of the Barossa Valley, approximately an hour’s drive from Adelaide in South Australia. The resort offers modern rooms and apartments and catering to both business and leisure travelers. Guests enjoy access to extensive outdoor facilities including tennis, basketball and volleyball courts, a walking trail, outdoor heated swimming pool, gym, and a giant outdoor chess set. On-site, Endota Day Spa provides a relaxing retreat, while The Cellar Kitchen showcases seasonal local produce paired with South Australian wines and panoramic vineyard views. The resort is recognized as one of South Australia’s top hotels, providing an inviting environment for team members and guests alike.
Role Description The Front Office Manager is responsible for overseeing daily front desk operations to ensure a smooth, welcoming experience for all guests. This full-time, on-site role is based at Novotel Barossa Valley Resort in Barossa, SA, and includes managing front office team members, coordinating check-in and check-out procedures, and handling guest inquiries and feedback. The role involves monitoring reservations and room allocations, maintaining accurate records, and working closely with housekeeping, sales, and food and beverage teams to optimize occupancy and guest satisfaction. The Front Office Manager will also implement service standards, train and coach team members, manage cash handling and reporting, and support the resolution of guest issues in a timely, professional manner. Participation in operational planning, contributing ideas to enhance guest services, and supporting a safe, inclusive workplace are key aspects of the position.
QualificationsCandidates should possess strong Front Office and Customer Service skills, with experience in guest-facing hospitality roles.Candidates should possess Office Administration skills to manage records, reservations, reporting, and daily front desk procedures.Candidates should possess Customer Satisfaction skills, including the ability to handle feedback, resolve issues, and maintain service standards.Candidates should possess clear and professional Communication skills for interacting with guests, team members, and other departments.Previous experience in hotel front office or reception management, preferably in a resort or similar environment.Proficiency with hotel property management systems and basic computer applications.Demonstrated leadership abilities, including team supervision, coaching, and performance monitoring.Availability to work flexible hours, including weekends and holidays as required.Relevant qualifications in hospitality, tourism, business, or a related field are advantageous.Full working rights in Australia are required as we are not in a position to sponsor for this role at this stage.