Administration Coordinator - NDIS (IMMEDIATE START)

We are an organisation that makes a difference to the lives of people, looking to hire an Administration Coordinator that can work between 30 - 38 hours per week.

About us…

Simply Helping – Central & Northern Melbourne, is a service provider for older adults and people living with a disability. Our vibrant office is based at the Gladstone Park shopping centre which is easily accessible from the freeway with plenty of free parking.

We are a growing, dynamic and inclusive organisation which is locally owned and operated by two professional and down to earth women. We are committed to providing an exceptional experience for our clients and team members which all starts with the office environment we create and our helpful, service focused team culture.

Read more about us and the work we do in the community on this link...

https://simplyhelping.com.au/central-and-northern-melbourne/

WHAT ARE THE MAIN DUTIES OF THIS ROLE? 

Our main goal is to deliver a safe and high-quality service experience for our clients. As an Admin Coordinator the quality and efficiency in how you deliver your main duties below, will influence your success in the role.

1. Customer Service - being the first point of contact for our clients and staff contacting our office. This would involve helping clients and resolving queries where possible or triaging to the right person/department.

2. Digital Information Management - this includes coordinating, maintaining and organising key information registers and client/staff records which are critical for maintaining legal compliance of our day-to-day operations. 

3. General office administration & coordination including supporting our Directors and office staff.

4. Preparation and coordination of agreements and support information for new and existing clients.

5. Financial information - which includes coordinating and updating funding trackers for our clients so that services delivered are within budget.

6. On call - an option to earn an additional financial reward. This task is currently shared across the team where you would handle any escalations after hours on specific days, relating to any client services that could be running after business hours.

THE TYPE OF PERSON WE ARE LOOKING FOR…..

• You have high attention to detail with all tasks undertaken and love admin!

• You are a go getter with an ability to get tasks done on time and with accuracy. 

• You are organised, a natural planner and know when to ask for help or alert us to a deadline being at risk.

• You have excellent written and verbal communication (this includes accuracy in spelling and grammar).

• You are calm…. can logically think through a problem and feel confident to be resourceful to achieve an outcome.

• You have excellent computer skills which include working with Microsoft office applications such as outlook, excel and word. If you have worked with Carelink this would be a big bonus but not mandatory.

• You like to have fun, enjoy working in a humble and down to earth team environment which values people and progress.

Benefits of Joining Simply Helping:

• Growing company that is well regarded in our industry with outstanding customer service results.

• Attractive pay rates

• A wonderful, supportive, company culture which values you as an individual.

What you will need…

• Experience in an administration and/or service coordination role

• Experience in the NDIS/Aged Care industry (desirable but not essential)

• Qualification in Administration (Cert 3 or 4 or diploma desirable but not essential)

• Covid vaccination and flu shot

• Working with children’s check (or willing to obtain one)

• NDIS worker screening (or willing to obtain one)

APPLY NOW.. …we would love to hear from you.

(note: only shortlisted candidates will be contacted).