Member Service & Reception Team Members – Yarrabilba, Bethania & Marsden

EMF are the premier fitness and performance training providers with over 26 great locations across QLD and NSW. We offer state-of-the-art equipment, industry-leading facilities, and a member experience that is second to none.

We are currently looking for outgoing, enthusiastic, and customer-focused Team Members to join our teams across our Yarrabilba, Bethania and Marsden clubs.

Successful candidates will play a key role in delivering an exceptional member experience and will become an integral part of our day-to-day reception and sales operations. Team members will assist Club Managers with all aspects of club operations including member engagement, club tours, membership sales, administration, social media, retail sales, member outreach, and maintaining a clean and welcoming club environment.

A Career Path Like No Other

At EMF, we pride ourselves on recruiting team members who embody the EMF brand by delivering five-star service to our members in a clean, professional, and highly maintained facility.

We provide ongoing training, support, and career development opportunities to help our team members grow and succeed within the business.

The Kind of Team Members We Are Looking For

• Confident, energetic, and enthusiastic individuals who enjoy working with people.
• Fitness industry experience is preferred but not essential.
• A welcoming and positive attitude with the ability to build rapport with members and guests.
• Self-motivated individuals driven to achieve results.
• Demonstrated ability to meet sales targets and KPIs.
• Ability to work independently and as part of a team.
• Proven customer service experience in a fast-paced environment.
• Strong communication skills across phone, email, and face-to-face interactions.
• High attention to detail and the ability to problem-solve effectively.
• Ability to follow sales processes from enquiry through to membership sign-up.
• Willingness to assist with cleaning, equipment maintenance, and club presentation to ensure our facilities always look their best.

Eligibility Requirements

• Current First Aid and CPR certification.
• Current Working with Children Check (Blue Card).
• Strong administration and customer service skills.
• Previous fitness industry experience is advantageous but not essential.

Why Join EMF?

• Ongoing training and development opportunities.
• Career progression within one of Australia’s fastest-growing fitness brands.
• Complimentary club membership.
• Supportive team culture.
• Opportunity to positively impact the health and fitness journey of our members every day.

If you are passionate about fitness, customer service, and helping people achieve their goals, we’d love to hear from you.