Customer Service Representatives & Retail Assistants

_{21st August, 2026}

Pearl Recruitment is currently seeking a Customer Service Representative and Retail / Merchandise Assistant for our reputable and well-established client in South Guildford. Please keep reading for further details on the positions and take your pick!

Our client is a leading heavy equipment manufacturer servicing the mining industry for over 60 years. As a result of ongoing demand, they are looking for both a Customer Service Representative and Retail / Merchandise Assistant. 

Customer Service Representative
South Guildford Location
$39.48/Hr + Super
6:00 AM - 2:00 PM, rotating 5-week roster

• Weeks 1–3: Monday to Friday
• Week 4: Monday to Saturday
• Week 5: Tuesday to Friday

Job Details:

• Acting as the first point of contact for customers via phone, email and in-person enquiries.
• Providing high-quality customer service and resolving customer issues using strong problem-solving and conflict management skills.
• Communicating effectively with internal teams and external customers.
• Working across multiple systems and digital tools to support positive customer outcomes.

Retail / Merchandise Assistant
South Guildford Location
$38.20/Hr + Super
Monday - Friday, 8:00 AM - 4:30 PM
6-Month Fixed Term Contract

Job Details:

• Providing customer service and sales support, resolving enquiries and assisting with sales growth.
• Managing inventory, stock replenishment, product setup and stocktake duties.
• Coordinating ordering, picking, packing and deliveries to meet customer needs.
• Maintaining merchandise displays and building strong supplier and customer relationships.
• Covering reception and other customer service areas when required.
• Maintaining a clean, organised and safe retail environment.

Requirements for both positions:

• Previous experience within a customer service or retail environment.
• Strong communication and customer service skills with a professional and friendly approach.
• Ability to pass a medical and drug and alcohol test where required.
• Valid Australian working rights and driver's licence.

Benefits for all roles:

• Full-time hours with competitive hourly rates.
• Opportunities to work for well-established and reputable Australian businesses within the mining industry. 
• Supportive and friendly team environments.
• Training and long-term development opportunities.
• Free on-site parking.

Interested in one or more roles?
Hit "Apply" now or send your updated resume to resume3@pearlrec.com.au

Alternatively, please call (08) 9474 9079 and request to speak with Jamie, Alessia or Tia.