Powered by pgvector · cosine kNN
Essential Tech
About the role As a Level 2 Technician, you'll be the go-to person when technical challenges escalate. You'll assist Level 1 technicians and resolve complex client issues efficiently, manage system updates and backups…
Your match
See how you fit
Scored against this job in seconds
Your account
Sign in to apply
Your profile and your match for this job appear right here.
sign in above to apply · via Seek
About the role
About the role
As a Level 2 Technician, you'll be the go-to person when technical challenges escalate. You'll assist Level 1 technicians and resolve complex client issues efficiently, manage system updates and backups, communicate technical solutions clearly to clients, and maintain detailed records of technical work and client interactions.
Key responsibilities
Assist Level 1 technicians and resolve complex client issues efficiently
Manage updates, backups, and general system health to keep client environments running smoothly
Translate technical issues into clear, understandable solutions for clients
Maintain detailed, accurate records of technical work and client interactions
About you
Minimum 3 years of Level 2 technical support experience
Strong communication skills, both written and verbal, with the ability to simplify complex issues for clients
Team-oriented mindset, but confident to take initiative when needed
Persistent, logical, and solutions-driven attitude
Strong relationship management skills, maintaining trust with clients and colleagues
Drive to learn and upskill continuously, keeping technical knowledge current and sharp
About us
At Essential Tech, we've been simplifying IT for our clients since 2007. Our mission is to make technology work seamlessly so our clients can focus on what they do best. We're passionate about delivering tailored IT solutions and building lasting relationships.
Benefits
Supportive, friendly, and flexible work environment
Opportunity to work with a team that values your expertise and input
Competitive salary and benefits, with room for professional growth
Access to training, courses, and mentorship to keep your technical knowledge sharp and advance your career
sign in above to apply · via Seek
Comwire IT
Purpose of Position To provide technical assistance and support via phone, email or chat, to end-users who are experiencing computer hardware, software, or network-related issues. Their primary goal is to resolve tech…
Lyra Technology Group
Lyra Technology Group is a private equity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. C…
Stamp.Ninja
Role DescriptionWe are seeking a responsive and customer-focused Helpdesk Analyst to provide technical support and assistance to users experiencing hardware, software, network, and system-related issues. The role invo…
Flextrade
The Senior Technical Analyst will provide technical support and analysis for clients. This role requires strong analytical skills and the ability to troubleshoot technical issues. Provide technical support to clients …
Robert-Schmidt-Berufskolleg für Wirtschaft und Verwaltung Essen
🌟 We’re Hiring: IT Support Specialist📍 Location: Sydney, New South Wales, Australia🕒 Employment Type: Part-Time💼 Experience Level: Entry / Junior Level🌐 Work Arrangement: Remote / Flexible🏢 About UsWe are a tech…
SCU AI Collaborate
🗂 We’re Hiring: Help Desk Analyst🕒 Employment Type: Full-Time💼 Level: Entry-Level to JuniorWe are seeking a reliable, customer-focused, and technically minded Help Desk Analyst to join our growing IT support team. …
Your job hunt, handled
Ask about any role and get a straight answer on your fit. Then stop searching: new matches land in your WhatsApp the moment they’re listed.
Free for jobseekers
