Client Experience Officer / Receptionist - Immediate Start

Do you want to work with an awesome bunch of clinicians and admin team members?

Do you have 2 or more years Reception experience?

Do you want a change of setting?

About Us

Futures In Mind is a large multi-disciplinary team of energetic and like-minded allied health professionals. We have a young enthusiastic multi-disciplinary team who love working together (in fact practical jokes are a daily occurrence!). Our team values are pivotal to our daily practice and include Compassion, Communication, Collaboration, Growing Together and FUN! 

We are looking for an enthusiastic and energetic person to take on a part-time administrative role in our Client Experience team.

Job Description

• Welcome clients, families and visitors as if they have arrived at your home

• Assist to schedule appointments

• Answer the phone with a smile and always sound happy on the phone

• Accurately record messages

• Coordinate and maintain practitioners diaries

• Promptly complete typing of documents at practitioner's requests

• Scan completed client files to save on Practice Management Software.

• Ensure all correspondence from practitioners is sent promptly

• Comfort clients by anticipating their anxieties; answering their questions

• Maintain the reception area, ensuring all confidential material is out of sight of clients, keep area tidy and free of OHS risks

• Maintain clients accounts by obtaining, recording, and updating personal and financial information.

• Manage client concerns with understanding and compassion

• Implement clinic Policies and Procedures daily

• Demonstrate behaviour in line with our team values

• Process EFTPOS / Cash payments

• Process Medicare rebate for clients via Medipass software

• Monitor stationery supplies and alert Team Leader of orders required

• Note any maintenance issues that need attention

Essential Criteria

• At least 2 years Reception/Administration experience

• Current Working with Children Check

• Flexibility to cover staff leave at short notice

• Ability to worth both in a team environment and autonomously

• Excellent time management and organisation skills

• Ability to multitask

• Punctual, reliable and honest with a strong work ethic

• Excellent written & verbal communication skills

• Eager to be part of the team and support colleagues

• Experienced in Splose is an advantage but not a necessity

• Immediate start

• Attention to detail

How to Apply

• Send your resume and a cover letter addressing all of the above and why you are the perfect fit for our team.