Business Product Owner

Make a difference where it matters most

At Housing Choices Australia, we believe everyone deserves a safe and affordable home. We are a leading not-for-profit housing provider committed to building inclusive and thriving communities. Our Five-Year Strategic Plan (2024–29) prioritises people and aims to deliver social impact, sustainable growth, and empowered teams.

Join us in building a better future, one home at a time.

Why you will love working with us

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

• Purposeful impact – make a meaningful difference in people’s lives by supporting inclusive, safe, and affordable housing.
• Growth and development – enhance your skills and advance your career through tailored learning opportunities.
• Balance that works – enjoy 5 weeks annual leave and flexible working arrangements suited to your lifestyle.
• Valuable benefits – increase your income through salary packaging, salary continuance insurance, and 16 weeks of paid parental leave.
• Supportive culture – be recognised and celebrated in an inclusive, values-driven workplace.

About the role
The Product Owner - Microsoft Dynamics 365 CRM, will play the product owner role in implementation of, and once live, continuous improvement for business-critical CRM, Sales, Field Services, Digital Contact Centre solutions; and support Azure Data Lake and Microsoft Fabric/BI projects within a complex organisational environment.

The Product Owner is responsible for co-ordinating the feature backlog for all releases to the platform and translating features into technical requirements following Agile delivery principles.

Key Responsibilities:

• As part of the project implementation group, work with the Enterprise Change and Delivery team and Implementation Partners on the solution design, testing, development, and deployment of D365 CRM, Sales, Field Services, to support the projects being delivered.
• Work in collaboration with internal and external stakeholders to capture technical and configuration requirements for features and product backlog.
• Develop feature specifications, business cases for unplanned technical scope, functional specifications, process models and state transition models.
• Establish and enforce governance processes to maintain data integrity, security, and AI alignment with organizational policies.
• Develop and maintain comprehensive documentation, including solution architecture, data flows, integration points, and process workflows.
• Define, track, and continuously refine product value propositions aligned to strategic objectives and measurable business outcomes.
• Contribute to the analysis of business processes, identify alternative solutions, assess feasibility, and recommend new approaches, typically seeking to exploit technological capabilities.
• Evaluate the technological, organisational, and environmental factors which must be addressed in the technology change program.
• Develop requirement specifications, business cases, functional specifications, process models and state transition models.
• Build and maintain strong relationships with key internal and external stakeholders.
• Collaborate with technical teams ensuring high levels of professionalism, operational efficiencies, operational excellence, continuous improvement, customer engagement and satisfaction.
• Own acceptance criteria and Definition of Done to ensure product increments meet agreed quality standards and user expectations.
• Lead or contribute to product discovery activities, including user research, market analysis, and competitor benchmarking.

About you

Selection Attributes

• Tertiary qualifications in a business or technology related field and/or significant industry experience
• Minimum 5 plus years' experience delivering Microsoft D365, solutions specifically CRM and Power Platform as a System engineer or Product owner within complex organisations, projects, and programs.
• In depth knowledge and working experience of CRM and digital contract centre systems, integration, and reporting solutions.
• Experience delivering programs within a DevOps landscape, with a strong understanding of tools and methodologies.
• Understanding of risk management frameworks
• In depth knowledge and experience of D365 CRM and CRM Sales processes and the ability to pick up various IT systems quickly
• Strong experience of D365 CRM and PowerPlatform configuration
• Facilitation -developed facilitation and communication skills with an ability to establish productive relationships with internal and external stakeholders.
• Well-developed presentation skills to facilitate corporate applications training sessions.
• Ability to work within a multidisciplinary team to resolve problems and continuously improve the solutions environment.
• Ability to motivate, persuade, convince, and negotiate with a wide range of internal and external stakeholders.

Our values in action
Everything we do is guided by our shared values:

• People First - We build trust through empathy, kindness, integrity and active listening… we create meaningful relationships and deliver results that truly matter.
• Responsible - We follow through on our commitments and take ownership of our actions… with transparency, honesty and accountability.
• Purposeful - We aim high and take deliberate action… challenge the status quo, embrace change, and continuously improve to make a lasting impact.
• Collaborative - We work together with flexibility and shared purpose… through teamwork, innovation, strong strategic partnerships and listening to those we serve.
• Inclusive - We embed inclusion in everything we do… recognising and removing barriers and acting on diverse voices so everyone has the opportunity to thrive.

We are committed to a strategy that supports tenant wellbeing, organisational growth, environmental responsibility, and workforce empowerment.

Belong at Housing Choices
We are an inclusive and values-led employer, proudly welcoming people of all identities and backgrounds. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, LGBTQIA+ individuals, and those with lived experience of housing insecurity.

We support inclusive hiring practices. Please let us know your pronouns or if you require any adjustments during the application process, as we are here to assist you.

How to apply
Apply now!  Applications close: 2 September 2026, unless a suitable candidate is identified earlier.

For further information, please contact People & Culture peopleandculture@hcau.org.au

A position description is available here.

If you do not meet every requirement, please still apply, as we value potential and diverse experiences as much as a perfect CV.

Disclaimer: To the best of Housing Choices Australia’s knowledge, this information is valid at the time of publication.

Agencies, thank you for thinking of us, but our recruitment is managed internally, and we will reach out to our preferred suppliers if we need assistance