Customer Service Representative

Company Description Hexagon Logistics delivers end-to-end supply chain services for Australian importers and exporters, covering ocean freight, air freight, customs, and warehousing on a global scale. Based in Sydney, the company manages trade lanes across Asia-Pacific, Europe, the Americas, and the Middle East. Hexagon Logistics has strong expertise in China–Australia and transpacific routes, supporting complex international trade flows. The business also specializes in project cargo logistics, handling oversized, heavy, and complex shipments that require careful planning and coordination. Team members work in a fast-paced environment focused on reliability, safety, and customer-centric solutions.Role Description The Customer Service Representative role is a full-time, on-site position located in Sydney, NSW. This role is responsible for responding to customer inquiries via phone, email, and online platforms, providing accurate information on shipments, services, and timelines. Daily tasks include tracking and updating shipment status, resolving service issues, coordinating with operations and freight teams, and ensuring customers receive timely and clear communication. The Customer Service Representative will log and follow up on customer requests, manage documentation related to bookings and deliveries, and support continuous improvement of customer experience processes. The role requires maintaining a professional, solution-focused approach and contributing to a positive, collaborative team environment.Qualifications Strong customer-facing skills, including Customer Service and Customer Support.Ability to foster Customer Satisfaction through proactive issue resolution and follow-up.Experience enhancing Customer Experience across multiple communication channels.Background working with or as Customer Service Representatives in logistics, transport, or related industries is preferred.Clear verbal and written communication skills, with attention to detail and accuracy.Ability to work on-site in Sydney, NSW, and collaborate effectively with cross-functional teams.Proficiency with basic office software and customer service systems; experience with logistics or freight management tools is an advantage.Strong problem-solving skills, resilience in a fast-paced environment, and a commitment to service quality.Relevant vocational training or a certificate in customer service, business, or logistics is beneficial.