Operations Manager

Operations ManagerSouth Yarra, VIC | Full-time or Part-time Opportunity About Zervos LawyersZervos Lawyers is a well-established boutique law firm with a strong reputation across commercial, litigation, property and estates law.We're committed to delivering exceptional outcomes for our clients through professionalism, accountability and a collaborative approach. We're looking for an experienced Operations Manager to help shape our internal operations, support our people and drive continuous improvement across the business.This is an opportunity to join a respected firm where you'll play a key leadership role and make a genuine impact on the way the business operates.The OpportunityAs our Operations Manager, you'll work closely with the Principal and senior leadership team to oversee the firm's day-to-day operations, people management, systems and governance.You'll be responsible for ensuring the business runs efficiently while implementing processes that support sustainable growth and operational excellence.This role is ideal for an experienced operations professional who enjoys balancing strategic thinking with hands-on execution and thrives in a professional services environment.Key Responsibilities· Lead the firm's operational functions, ensuring efficient and consistent business performance. · Manage employee onboarding, induction, training, performance management and offboarding. · Maintain leave, attendance and workforce planning systems. · Develop, implement and continuously improve policies, procedures and operational workflows. · Oversee the firm's practice management systems, including LEAP. · Manage relationships with IT providers and other external service partners. · Support recruitment activities and workforce planning. · Assist with budgeting, forecasting and operational financial management. · Support leadership with financial oversight and reporting. · Coordinate compliance, governance and risk management initiatives. · Oversee the operational delivery of internal communications and marketing activities. · Partner closely with leadership to ensure strategic decisions are effectively implemented across the business. Skills & Experience· 7+ years' experience in operations, practice management or business management within a legal or professional services environment.· Proven experience leading people and managing operational systems and processes. · Experience with budgeting, forecasting and financial reporting. · Strong understanding of governance, compliance and risk management. · Experience using legal practice management software, with LEAP highly regarded. · Excellent organisational and project management skills. · Strong communication and stakeholder management abilities. · High attention to detail and a proactive, solutions-focused approach. Why Join Zervos Lawyers?At Zervos Lawyers, you will join a well-established boutique firm with a strong reputation across commercial, litigation, property and estates matters. We offer:· A senior, trusted leadership role within the firm· Direct involvement in strategic and operational decision-making· A collaborative, professional team culture built on trust and accountability· Genuine autonomy and responsibility· Competitive salary package· Firm-funded professional development and training· A vibrant South Yarra location close to public transport, cafes and lifestyle amenities How to ApplyIf you're looking for an opportunity to lead operational excellence within a respected legal practice, we'd love to hear from you.
Please submit your resume together with a cover letter outlining your relevant experience.