Project Director

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

PRINCIPAL RESPONSIBILITIES:

• Effectively administer and openly support all Company and sales policies and guidelines
• Deliver the required sales targets for the site
• Represent the Company in an ethical, moral and professional manner at all times
• Provide appropriate training, education and performance monitoring for sales team
• Continually support and motivate staff to achieve performance goals
• Manage the performance of sales staff and take corrective action where required
• Ensure that the sales team participate in regular, productive sales meetings
• Acknowledge the achievements of team members
• Lead by example in both professional and personal conduct
• Be up to date with and ensure the sales site conforms to industry and Company best practices
• Work proactively to support all Company marketing programs and ensure sales staff are educated on marketing strategies and site generated lead targets are met
• Establish a positive team attitude towards exceeding site generated lead objectives
• Actively participate in training sessions and sales meetings and provide visible on-site support to the sales team
• Ensure the sales management team provides a positive interface with all on-site and corporate departments and actively supports the Developer Representative’s recommendations
• Share the role of presenter/trainer as required
• Develop community relations between the Company and the neighbourhood through positive representation and proactive community awareness
• Utilise sales, marketing and fiscal reports to assist in managing the site profitability
• Actively supporting and modelling compliance with company policies and procedures
• Ensure currency of required permits, licenses certifications etc. to enable sales operations
• Ensure all employees stay current with required government licenses, work permits, etc.
• Build, develop and manage an engaged team
• Provide regular coaching, mentoring and feedback to the team to ensure continued development and identify training needs
• Establish service quality standards based on internal customer requirements
• Identify trends/root causes and take action to ensure desired results are achieved
• Develop and sponsor initiatives that foster open communication
• Consult with appropriate stakeholders to obtain agreement or remove barriers before implementing change
• Employees must ensure they comply with T+L’s OH&S Policy, procedures and any reasonable instruction given by T+L.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display Hospitality with Heart customer centric focused service to all internal and external parties.
• Display innovation through inspiring, creating and improving processes and products.
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise.
• Display leadership values by ensuring effective communication and respecting your peers

KEY POSITION CRITERIA:

• Excellent written and verbal communication skills including the ability to build relationships with key stakeholders across all levels of the business
• Demonstrated empathy and the ability to build upon other people’s ideas
• Proven ability to implement alternative methods to achieve goals in the face of obstacles
• Ability to meet tight reporting deadlines without compromising quality
• Proven leadership, motivating, coaching and performance management skills
• Ability to plan for line requirements and attract, recruit and retain quality sales staff
• High level application and focus to drive sales (using sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale)
• Strong personal values regarding customer service, delivering on the promise and integrity
• A solutions focus and problem-solving ability
• Ability to conduct effective meetings
• Knowledge and application of sales techniques such as building rapport, needs/values selling, negotiating, and closing the sale
• Positive and enthusiastic attitude and ability to inspire same in others
• Excellent written and verbal communication skills
• Works positively and constructively with all levels within the Company
• Presents oneself as a professional role model
• Ability to works effectively with all levels employees and guests
• Ability to recognise financial trends and their application to the business and to put in place plans to enhance profitability of the sales site
• Working knowledge of computer software and sales applications

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to ••••@travelandleisure.com, including the title and location of the position for which you are applying.