Service Manager WA

We are seeking an experienced and driven Service Manager to lead our Service Department in Western Australia. Reporting to the Regional Operations Manager, this role is responsible for the end-to-end management of workshop and field service operations, parts processing, and customer service.

As the primary point of contact for the site, you will play a key role in ensuring smooth daily operations, strong customer relationships, and effective coordination between technicians, customers, and internal teams. You will lead, coach, and develop service staff while promoting a strong safety culture, operational excellence, and high levels of customer satisfaction.

• Act as the primary site contact for customers, technicians, and internal stakeholders

• Lead and manage workshop technicians, field service technicians, and trades assistants

• Coach and develop Leading Hands and Field Service Team Leaders

• Oversee workshop scheduling, field service coordination, and job allocation

• Monitor job progress, utilisation, recovery rates, and timesheet accuracy

• Ensure timely completion of PDIs, service documentation, and invoicing

• Manage service quotes, work orders, stock levels, and parts processing

• Build strong customer relationships and deliver high-quality service outcomes

• Ensure compliance with HSEQ standards and promote a strong safety culture

• Provide ongoing training, performance management, and leadership to the service team

• Proven leadership experience managing a service or workshop team

• Strong communication, organisational, and time-management skills

• Ability to manage multiple priorities in a fast-paced environment

• Sound understanding of workshop operations and customer service delivery

• Comfortable using ERP systems (Baseplan experience highly regarded)

• Previous experience as a Service Manager or Supervisor in access equipment or similar machinery industries

• Forklift licence (MEWP preferred)

• Working knowledge of workshop safety and compliance requirements

• Self-motivated, hands-on leader with a collaborative approach

• A leadership role within a well-established and respected organisation

• The opportunity to make a real impact on service performance and customer outcomes

• Supportive management and a strong focus on safety and teamwork

If you’re a results-driven service leader looking for your next challenge in Western Australia, we’d love to hear from you.