Patient Experience Coordinator

• Make a meaningful difference to patients, families and carers in Emergency Departments
• Lead initiatives that transform the patient waiting experience
• Join a compassionate team committed to inclusive, person-centred care

Create better Emergency Department experiences by connecting patients, families and carers with compassionate, timely support and communication.

Employment Type: Temporary Full Time (up to 1 March 2027)
Position Classification: Administration Officer Level 5
Remuneration: $41.52 - 42.46 per hour
Hours Per Week: 38
Location: Westmead, Auburn, Mount Druitt and Blacktown Hospitals (rotating position)

Where you'll be working
Join Western Sydney Local Health District (WSLHD), where your work will contribute to safer, more welcoming and more inclusive healthcare experiences for diverse communities.

You’ll work closely with Emergency Department clinical and non-clinical teams to strengthen communication, build trust and ensure patients and their support networks feel informed and cared for while awaiting treatment.

• Be part of a busy, dynamic healthcare environment where every interaction matters.
• Help shape a culture centred on patient, family and carer experience.
• Work collaboratively with frontline staff across triage and Emergency Department waiting areas.
• Support culturally responsive and inclusive approaches to patient care.
• Turn feedback and emerging opportunities into practical service improvements.

What you'll be doing
As Patient Experience Coordinator, you’ll bring empathy, initiative and strong communication skills to improve the experience of people navigating Emergency Department care.

• Lead initiatives that improve the waiting experience for patients, families and carers.
• Coordinate communication with clinical and non-clinical staff to support timely information and escalation.
• Identify and respond to opportunities for service recovery, including resolving non-clinical concerns.
• Monitor patient and carer feedback and use insights to inform service improvement and change.
• Use technology and innovative approaches to deliver accessible information and strengthen patient-centred care.

Ready to make every patient interaction count? 
Bring your compassion, communication skills and commitment to improving healthcare experiences to Western Sydney Local Health District. Join a workplace where you can make a real difference to patients, families and communities.

How to Apply
Apply online by submitting your resume and addressing the criteria listed below by providing examples that demonstrate your ability before the closing date.

1. Demonstrated extensive experience in customer service.
2. Demonstrated resilience, flexibility and imitative.
3. Excellent interpersonal skills, in particular the ability to interact well with all emergency department staff.
4. Demonstrated ability to work independently with minimal supervision.
5. Computer literacy.
6. Sound negotiation skills.
7. Demonstrated ability to problem solve.
8. Demonstrated leadership and an ability to work in a multidisciplinary team.

Requisition ID: REQ689688
Applications Close: 9 September 2026

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