Guest Service Agent - Next Melbourne

Vista Hospitality Group introduces a market leading approach to the Australasian hospitality sector, with a suite of resources and operational advantages, uniquely tailored for owners and partners. We are a trusted partner to global hotel brands including voco, Indigo, Sebel, and our own brands: Next, Ink, Sage and Country Comfort, we look forward to you joining one of our hotels! 

Next Hotel Melbourne is a brand-defining property with 255 guest rooms & suites, the Next brand is always evolving with thoughtful service and immersive experiences. Also featuring The Club, Meeting Rooms, Fitness Centre, and curated art from renowned Australian artists.

At the center of the hotel’s unique offering are artisanal culinary encounters at La Madonna Restaurant & Bar, with Australia’s first in hotel barrel aging program.  

We’re looking for a fun loving, storytelling, knowledge thirsty, energetic, guest services agent  to bring Melbourne Next Hotel experience to life. Are we your Next adventure?

Reporting to the Front Office Manager, as a Guest Service Agent, you will provide all hotel guests and patrons with an experience that exceeds their expectations throughout their stay and one that they will cherish till their NEXT visit!

Position Overview:

• Warmly welcome guests upon arrival and ensure a seamless check-in/check-out experience is delivered
• Accommodate the requests and needs of all guests, make recommendations, upsell rooms and related services.
• Answer all incoming calls promptly and pleasantly and provide appropriate assistance
• Anticipate guest’s needs in terms of special occasions, special dietary requirements and assist with recommendations, room upsells and related services
• Proactively communicate any guest concerns to relevant colleagues to ensure absolute guest satisfaction is achieved.
• Ensure guest profiles are up-to-date and new preferences or detail changes are promptly updated in hotel PMS.
• Be flexible to work across all the front office departments and grow your skills
• Be familiar with all hotel emergencies and fire procedures as well as know key hotel personnel and their extensions

You will possess:

• The ability to curate memorable experiences for our guests whilst building sincere emotional connections
• Experience as a Guest Service Agent in an upscale hotel
• Professional verbal and written communication skills and an eye for detail
• The ability to multi-task, work under pressure and problem solve effectively.
• The flexibility to work on a 24-hour rotating roster including public holidays and weekends.
• Experience of a hotel property management system

In return we offer:

• Barista grade coffee beans & machine to ensure a spring in your step!
• Significant staff discounts for in house food & beverage 
• Discounted accommodation across the Vista Hospitality group 
• Discounted staff parking
• Free Familiarisation Stay
• A referral incentive program
• Employee Assistance Program & other colleague benefit programs
• Development opportunities and positive staff culture

This is an excellent opportunity to join a company that is growing and a hotel that is looking to redefine service excellence by ensuring the guest experience is at the heart of all we do.  We strongly believe in developing  our own colleagues and promoting from within, so the opportunities are boundless for those that are passionate and deliver. If you are ready to be part of the NEXT Big Thing, then we would love to hear from you!

We thank all interested parties in advance for their applications. However, only successful applicants will be contacted. Vista Hospitality Group is an equal opportunities employer with a zero tolerance to discrimination, harassment or any type of behaviours that are contrary to providing a safe, inclusive & respectful environment for all.