Retail Learning Manager | ANZ Market

Job Description

About Tiffany & Co.

The name Tiffany & Co. instils images of Beauty, Romance, and the iconic Blue Box — a symbol of excellence recognised around the world. Since 1837, Tiffany has created a legacy of exquisite designs, constantly pushing the boundaries of what is possible. Today, we continue to grow across the Asia Pacific Region, and we invite passionate, driven professionals to be part of that journey.

The Opportunity

We have an exciting opportunity for a Retail Learning Manager, Australia and New Zealand to join our team.

This role is responsible for leading the Retail Learning function across Australia & New Zealand, driving the market learning strategy and coaching culture to deliver an elevated and consistent client experience across the store network.

Leading a team of Retail Learning Coaches, this role partners closely with store, market, and regional leadership to identify capability gaps, drive performance development, and ensure the successful implementation and sustainment of Retail Excellence initiatives. The Retail Learning Manager, ANZ champions Tiffany & Co.'s purpose, values, and competencies, while embedding behaviours that strengthen client relationships, selling excellence and commercial performance.

As the market lead for Retail Learning, this role provides strategic direction, coaching leadership, and development support to ensure learning priorities are aligned with both market objectives and the South Asia Pacific Retail Excellence strategy.

Key Responsibilities

Deliver in-the-moment, performance-based coaching to Client Advisors and Team Managers on the sales floorDrive performance against key metrics including sales, AUR, conversion, Mystery Shopping, Net Promoter Scores, and clientelingLead, develop, and inspire a team of Retail Learning Coaches to implement training programs consistently across storesPartner with Store Directors and Team Managers to develop 30-60-90 day coaching plans for identified performersEnsure training programs translate into consistent, daily in-store behaviours through effective learning sustainment strategiesIdentify and deliver targeted skill-building exercises and workshops tailored to store and individual needsDrive adoption of the Tiffany Wonder eLearning platform and assess post-training applicationChampion the onboarding of new Client Advisors, ensuring alignment with Tiffany & Co. client experience and selling expectationsSupport and facilitate onboarding programs for designated stores on a quarterly basis

About You

8–10+ years of retail experience within a luxury or elevated client-focused environment, including sales and people leadership rolesProven track record in performance-based coaching, team leadership, and driving sales and client loyalty outcomesPassion for luxury retail; jewellery or watch industry expertise is a plusAn inspiring and trusted leader who empowers and motivates teams to reach their potentialStrong ability to analyse retail KPIs and translate data into actionable, coachable behavioursExcellent communication, facilitation, and influencing skills with a collaborative approach to stakeholder engagementOrganised, results-driven, and experienced in leading change and tracking behavioural impact

Why Tiffany & Co.?

At Tiffany & Co., we believe our people are as extraordinary as our products. Joining our Australia & New Zealand team means becoming part of a globally iconic brand with a culture that values excellence, collaboration, and innovation. We offer a dynamic and inspiring work environment where your contributions are recognised and your career is nurtured.