Duty Manager - Woolpack Hotel

Duty Manager

Woolpack Hotel | Laundy Hotel Group

Laundy Hotels are seeking a Duty Manager to join the team at The Woolpack Hotel in Redfern.
  
The Woolpack Hotel in Redfern is a local favourite offering great food, lovingly curated beer, wines, spirits, live music and so much more! The Woolpack is a community focused pub and bistro in the neighbourhood of Redfern. With a focus on community, the venue its inspiration from the charming and electric pubs of yesterday.

About the Role

Reporting to the Venue Management team, the Duty Manager is responsible for overseeing the day to day operations of the venue during allocated shifts, ensuring smooth service delivery, team coordination and compliance at all times. This is a key operational leadership role, ideal for someone looking to grow their hospitality management career within a large, respected group.
  
The Opportunity

As Duty Manager, your responsibilities will include (but are not limited to):

• Overseeing venue operations during allocated shifts, including opening and closing
• Leading, supporting and supervising front of house teams during service
• Ensuring exceptional customer service and resolving guest issues in real time
• Managing staff allocations, breaks and shift performance
• Completing shift reports, cash handling and end of shift procedures
• Ensuring RSA, RCG, gaming and security compliance at all times
• Maintaining venue presentation, safety and atmosphere across trade periods
• Implementing and upholding WHS standards and company policies
• Liaising with security and responding to incidents as required

About You
To be successful in this role, you will bring:

• Previous experience as a Duty Manager or senior supervisor in a hotel or hospitality venue
• Strong operational knowledge of bar, bistro and gaming environments
• Confident leadership skills with the ability to direct and support teams on shift
• A calm, professional approach in busy and high pressure situations
• Excellent communication and customer service skills
• A hands on solutions focused mindset
• Immaculate personal presentation and attention to detail
• Availability to work weekends as part of a 7-day rotating roster, including nights and public holidays
• Current RSA, RCG and ARCG accreditation (essential)

Click Apply Now. If this sounds like you, please apply today! Join our team and bring your expertise to our dynamic hospitality environment.
 
THE LAUNDY STORY
Four generations, countless beers poured and a legacy built on good old fashioned hospitality—that’s the Laundy way. It all started in 1945 with the Sackville Hotel in Rozelle and grew into one of NSW’s most recognisable hospitality families. Today, with 40+ venues from trusty locals to beachfront playgrounds, Laundy is where people gather, celebrate and create stories. Think Watsons Bay Boutique Hotel, The Log Cabin, Woolwich Pier, Marsden Brewhouse… the list goes on (and so do the good times).
  
We vibe best with people who are:

• Accountable– Own it. Fix it. Nail it.
• Curious – Ask “why” and “what if” often.
• Collaborative – Because legends don’t work alone.
• Driven – You hustle with heart without losing your cool.

We’re all about people
At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We’re proud to be an Equal Employment Opportunity employer and we actively encourage applications from people of all backgrounds, identities, cultures and abilities including First Nations peoples, people with disability and those from the LGBTQIA+ community.
If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you’re comfortable and supported every step of the way. Drop us a line at [••••@laundy.com.au]

Our Acknowledgement of Country

We recognise the Gadigal people of the Eora Nation, Traditional Custodians of the land and waters at Redfern. We pay our respects to Elders past and present and extend that respect to all First Nations peoples.